中央公園飯店的評論

住宿方回覆: Dear Cicky, Thank you for staying with us, we hope all services were satisfactory and we look forward to welcoming you again for another memorable experience. Kind Regards, Nash, Guest Relations Manager

住宿方回覆: Dear Guest, Thank you for your kind review! We’re delighted to hear that you enjoyed our fantastic location near Hyde Park and found it convenient for exploring iconic landmarks like Buckingham Palace. It’s also wonderful to know that our front desk team provided you with a smooth check-in experience.We appreciate your feedback on the room size—space can indeed be compact in this area, but we’re glad it met your expectations. It’s great to hear that you enjoyed our rich and traditional English breakfast! Your recommendation means a lot to us. Kind Regards, Nash, Guest Relations Manager

住宿方回覆: Dear Guest, Thank you for sharing your thoughts with us! We’re glad to hear you enjoyed the cleanliness of your room, our convenient location, and the nearby dining options. It’s great to know that the unlimited internet access was a helpful amenity during your stay.We appreciate your feedback regarding the soundproofing and will continue to work on improving the overall guest experience. Kind Regards, Nash, Guest Relations Manager

住宿方回覆: 尊敬的客人， 根據您的報告，我們經過認證的害蟲防治服務機構對房間和周邊區域進行了徹底檢查。幸運的是，他們的調查沒有發現任何臭蟲的跡象。我知道考慮到您的症狀，這可能會令人驚訝，如果有幫助的話，我很樂意為您提供他們的調查結果副本。親切的問候， 中央公園飯店

住宿方回覆: Dear Guest, Thank you for taking the time to share your feedback. We’re glad to hear that you enjoyed our excellent location and the recent renovations to the hotel. Hyde Park is indeed a beautiful area, and we’re pleased that our location added value to your stay.We appreciate your understanding that, while we aim to offer great value in a prime area of London, there may be areas where we can further improve to meet the expectations of all our guests. Your comments are valuable to us, and we will continue to work on enhancing the experience we offer.Thank you again for your feedback, and we hope to welcome you back in the future! Kind Regards, Nash, Guest Relations Manager

住宿方回覆: Dear Guest, We are very sorry to hear about your experience and regret any inconvenience you faced. Please rest assured that guest comfort and satisfaction are our top priorities, and we take your feedback seriously. If there were any concerns upon arrival, we would have been happy to assist in finding a suitable solution.Regarding the refund, as your booking was made through Ctrip, their policies and terms apply. However, we recommend reaching out to them again, and we would be happy to provide any necessary assistance from our side. Kind Regards, Nash, Guest Relations Manager

住宿方回覆: 親愛的客人， 感謝您選擇中央公園酒店...我們很抱歉您沒有享受到這項服務，我會將此問題提請我的團隊經理注意，以確保不再重複，因為我們重視一切我們的客人. ..我們希望透過為您未來的預訂提供更好的服務來重新獲得您的信任。我們期待將來再次見到您。親切的問候， 納什，賓客關係經理

住宿方回覆: 親愛的小安寶貝， 感謝您與我們分享您的想法。我們很高興您喜歡早餐並對酒店整體滿意。但由於浴室較小且房間內沒有空調，造成您的不便，我們深表歉意。我們了解這些問題如何影響您的住宿，尤其是在溫暖的天氣期間。我們真誠地歡迎您的再次光臨，為您帶來更舒適的體驗。 親切的問候， 納什，賓客關係經理

住宿方回覆: 親愛的客人， 在倫敦最熱的時間入住。房間沒有空調，很小，不能開窗戶。又熱又悶，我睡不著。衛生環境根本不值一提。我住了一晚後就退房了。

住宿方回覆: Dear Guest, Thank you for sharing your detailed feedback regarding your recent stay with us. I am truly sorry to hear about the numerous challenges you faced and the discomfort it caused during your time at our hotel.Your experience with the ventilation issues, room conditions, and the subsequent difficulty in resolving these problems is unacceptable. I understand how frustrating and exhausting it must have been to deal with these issues, especially in a windowless room, and I sincerely apologize for the negative impact this had on your stay.I am also disappointed to learn about the conflicting information provided by our staff and the unsatisfactory handling of your request to change rooms. This is not the level of service we strive to offer, and I regret that your concerns were not addressed with the care and urgency they deserved.Regarding the heating situation and the noise from renovations, I understand how these additional issues compounded your frustration. Your comfort and satisfaction are very important to us, and it’s clear we fell short in providing a restful and pleasant environment during your stay.Please rest assured that I will be addressing these matters with our management and team to ensure that improvements are made to our facilities. Kind Regards, Nash, Guest Relations Manager

住宿方回覆: Dear Guest, Thank you for your positive review! We’re delighted to hear you enjoyed our prime location and the nearby attractions. We understand that it can get warm in the summer without air conditioning, and we appreciate your feedback on this matter. Your comments are important to us as we strive to enhance our guests' comfort. We hope to welcome you back and provide an even better experience in the future! Kind Regards, Nash, Guest Relations Manager

住宿方回覆: Dear Guest,Thank you for taking the time to share your experience. We are delighted to hear that you found our location convenient and that your stay was satisfactory overall.We sincerely apologise for the issues you encountered with the room size, Wi-Fi signal, and mattress comfort. We will review these aspects to ensure we enhance the experience for future guests. Your feedback regarding the mattress and Wi-Fi will be communicated to our team, and we will explore ways to improve both.We appreciate your understanding, and we hope to have the opportunity to welcome you back for a more comfortable stay in the future.Kind regards,Nash,Guest Relations Manager

住宿方回覆: Dear Kelvinpyng, Thank you for choosing Central Park Hotel, we are delighted to hear that you enjoyed your stay and that all services were up to your satisfaction!!! we hope to see you again soon, until then we will continue our best service…Kind Regards, Nash, Guest Relations Manager.

住宿方回覆: Dear Sosohk, Thank you for sharing your experience with us, and we sincerely apologies for the issues you encountered during your stay. It is concerning to hear about the problems with your room and the disturbance you experienced. This is certainly not the standard of service we strive to provide, and we deeply regret that your stay was so disappointing.Your feedback is vital, and we will discuss these concerns with our team to prevent these issues from happening. Kind Regards, Nash, Guest Relations Manager