We stayed here for many visits, we had issues once which were sorted. We were upgraded to a room as an apology which was nice. We were always placed on the road side which was noisey. The last time we stayed the room was EXTREMLY noisey to the point I thought the window was open. The air con was breaking down then starting again with a thud. We were moved upon asking for another room on the other side, much quieter! When having a quiet night the TV stopped working, no one could fix it. We were told to wait for engineer until next day, so we had a whole night with food and no tv. Quite appalling for such an expensive hotel. Won’t be staying here again as it feels dated and when thinking about it, so much money for a hotel that has so many issues. This should not be happening. I mean premier inns have a room bed and tv, so nothing new that they charge so much for. We have stayed in many jumeirah group hotel globally and this is not the standard we expect.
翻譯