凱藝飯店(Quality Inn London)

I arranged my stay in advance and online. The clerk checking me in did not know how to handle my reservation in their computer system and it took 35-40 minutes for her to check me in. Another gentleman whom walked in off the street with no reservation was checked in and in his room in 5 minutes. Very frustrating. Probably won’t stay at this property again.

No water in the advertised indoor pool. The room was dirty. Anything that had stainless steel was rusty. The toilet made a loud noise everytime it was flushed, like a boat horn. The fan in bathroom did not work. The fridge had a continuous noise.

Got there, the property looked well maintained. We were greeted and were given great customer service. The front desk person was friendly and kind! The rooms were clean and organized but with a small hole in the ceiling nothing bad. Other then that I would def come back! There is also free breakfast. Sadly I didn’t get to go since my phone had a wrong time and woke up at 10am.

Property advertsed hot tub and heated pool. It had neither as pool was empty and under repair and the hot tub did not work. Since the human amenities were not functioning, staff were hosting stray cats in this area. Kibble food dish greeted you when entering the pool area (I have photos) and the aroma of cat piss graced the air inside. How nice....yuck. management would not offer a discount for these deficiencies, they just said "oh, we're so sorry" Truth there is yes, it wss a very sorry facility - stay elsewhere.

This property was nothing like it was described as. The bathroom had black mold all over it. The breakfast was just cereal, coffee was nasty. The room was not very clean at all. All in general horrible place, checked out a day early because it was so bad.

Our rooms did not get cleaned the whole time we stayed there From a Sunday night till Friday morning. I had to ask for towels & wash rags every night.

The pool and hot tub were closed and the main reason we booked. Room was dated.

There was limited Channels on the TV The room I booked was unavailable they gave me a substitute and there was no USB plugs for charging phone etc

Desperately needs upgrade, lamps are gummy with oils and rusting out, coffee pot missing a part causing half the water to be sprayed over the counter and at 8:30 complimentary breakfast was practically nonexistent. TV remote needed new batteries, at least that is what I thought made the tv nonresponsive. Bed was comfortable.