Homewood Suites by Hilton London Ontario

Our room is very nice and clean however we arrived at 4.30 our room was not ready had to wait and when we did the dishwasher was running so no clean dishes for us to eat our dinner or glasses to drink .We appreciate the facted that they put uson the ground floor has per my request but i believe our room should of been ready for us when we arrived ,that is my only negative I have staff was great and very friendly even came to say hi to our dogs .

Mal informés a propos de la piscine dans sa dit que cetais ouvert rendu a hotel elle etais en construction il aurais pu le spécifié

Upon my arrival the staff was friendly but my room the bathroom area was super dirty. My family and I found a bunch of garbage and rotten fruits on the side of the vanity. The sofa was filthy as well. One person worked the entire hotel and he offered to come and clean up the mess for me. I would like a full refund

Bugs in our bed

Très bien.

Check in was terrible. My room wasn't ready at 3:10pm. I waited for 20 minutes before asking how long i was going to have to wait. The front desk person then called housekeeping on a cell phone, on speaker & asked. The response is "I just starting it now. I will get it f*cking done when its f*cking done. If you had sent me someone to help when I asked for it earlier then it would be done by now!" The woman speaking was pissed. The front desk person was shocked I heard the whole thing, then said she was sorry & said she would go help her as she rushed to the elevator. Someone came to offer me a warm bottle of water as i waited. By 4pm I was told my room was ready. Got my key & got into my room. Checked the room over, noticed towels were missing & that the deadbolt wouldnt lock. 20 minutes later a knock on my door, they were bringing me towels & I asked about the deadbolt. Took a bit to figure out but it was still tricky. The website claimed that there is a clock radio, 2 phones, & a soundproof room. Well there was only 1 phone. No clock, & certainly NOT soundproof. I am losing my hearing & I could still hear everything happening in the hallway, & other rooms, especially if they have a whirlpool tub like mine. The shower wand for the whirlpool tub did not work. Some of the jacks/power outlets by the bed did not work. The pillows are crap, so limp. I was locked out of my room twice the day of checking out. Ran downstairs for help, received a new card, didnt work

I liked how close it was to the highway, everything was clean. Breakfast was great. ******* was difficult to deal with when the hotel told me the pool would be closed. The hotel room did show some signs of incomplete repairs (drywall patches ect)

Staff was great, as was breakfast. Pullout sofa was horrid - ratty and you could feel every spring. For almost $300 per night (tax incl) one would expect a comfortable night’s sleep.

This was our first time in London and we had such a great time! The staff were very kind and helpful! Always greeted us with a smile! We would LOVE to stay again!