Excellent service from the staff, very clean and comfortable room. The staff at this hotel were very accommodating from making the reservations to checking in and out. I would highly recommend this hotel and we will definitely be returning.
MmmealnsMy partner and I arrived for a couples massage and were warmly greeted by a staff member at the front desk. We arrived early and waited in the lobby until our scheduled time, when the therapist finally escorted us to the room. Unfortunately, she didn't greet us or introduce herself, simply gave us instructions and we waited for her return. The first interaction with the other therapist wasn't much better; her first words were commenting on my sunburn without a greeting, predicting discomfort during the massage. Throughout the session, she never asked about my comfort again. The towel covering the face port was super rough and uncomfortable, and the massage creams were unexpectedly cold. Strangely, my lower back was completely avoided during the massage, and I wasn't asked about my preferred pressure at all. Despite waiting over 10 minutes for the therapist in the lobby, our massage ended exactly 60 minutes after our scheduled appointment time, not accounting for their delay. Paying $270 for two underwhelming massages felt very unjustified given the mediocre service and the fact that we were shorted 15 minutes. For that price, we anticipated top-tier service and treatment, but we found better quality for a fraction of the cost at our local masseuse. It was evident the therapists were only there to collect their paycheck and weren't too concerned about the service they were providing. Overall, our experience was quite disappointing, and we certainly won't be recommending the spa to others.
KK B這是我們第二次訪問倫敦希爾頓漢普頓酒店,它和第一次一樣偉大!我做了自助入住功能,不幸的是,我們想要的房間在下午3點之前還沒有準備好,所以他們只是把我們換到另一個房間(在我們的選擇中,這最終會更好!)。房間閃閃發光的乾淨,員工像往常一樣很好(特別是菲奧娜和黛安娜!)。戴安甚至記得我們去年8月的訪問!熱早餐在兩個早晨都很棒,真的適合每個人。熱燕麥片,自制華夫餅,吐司,鬆餅,雞蛋和香腸,家用薯條,酸奶,冷麥片和各種新鮮水果。大堂區白天和晚上都有咖啡和茶。我們兩次住在這裏都在這個機構度過了驚人的體驗。這絕對是我們訪問倫敦,安大略省時必去的酒店!
Spent Christmas with family at motel. We had a jacuzzi suite room. What little hot water there was took 10 minutes to get warm. Not hot enough for baths or jacuzzi, was a waste of money for us. Tv did not work, motel phone did not work, no alarm clock or coffee maker in room. Was accused of smoking in room when we certainly did not. Did not appreciate being accused of lying as we are not a bunch of teenagers etc. Said they could smell smoke but did not find any evidence....I said cause there was NO EVIDENCE to be found as there was NO SMOKING !!! 20 bucks extra per night per pet, 200 cash deposit as I don't have a credit card...even though I use my credit/debit card all over the world as a credit card with no issues. Not happy with treatment or lack of basic essentials in room. Will not be back