維薩瓦大飯店(Hotel Grand Visava)

Location: This hotel is situated in the main road, which makes it easy to find. Main attractions of the city are close by. Also, there are a number of restaurants and chikki centers within 1km range, however, this part of town gets really crowded and faces a lot of traffic jams. Facility: Ample parking space. Good reception area. Restaurant has good seating arrangements. Swimming pool is medium sized and clean. Spa center also looks good. Games area is fine, but pool table, foosball table, air hockey table are in poor condition, which should be well maintained. Gym is also poorly ***aged. Hospitality: staff is courteous and helpful. They try to solve the issues as soon as possible. Room: ours was a twin bed room, it was neat and clean. Bathroom was also tidy, however, there was some strange smell which they failed to rectify because as per them, they received too much guests socit was not able to do so. Also, absence of fridge in hot summer days was a huge disappoin**ent. Pillows were too big for a normal person to relax and sleep. Food. Breakfast spread was good and tasty. I had boiled eggs, egg bhurji, cut fruit, sheera and tea. Main course looked a little costly, so we decided to skip it. Overall a good experience despite few lows.

The hotel left a bad taste on our departure and thus the poor rating. They accommodated our requested of rooms with a view. To begin with when we arrived in the afternoon and sat in the restaurant for evening tea… we requested a tea pot with ginger and cardamom. To our surprise… we got boiled water, milk , sugar … separate. That too after a wait of 40 mins. The girl who took the order blamed the kitchen, the maitre d blamed the girl. Funny and bad! The bar upstairs is empty… with sharp edged table that tore my dress. He did not have whiskies neither wanted to take corkage. The spa is worse… no pressure no hot water no sauna and no music.. no relaxation. So we had already called beforehand and asked for 12 noon check out, received a confirmation from Siddhi (receptionist). 11:15 am the phone rang in the room and a guy with a co**** voice started asking us to vacate the room… he said ‘It’s 11:15 … u have gone above 15 mins. Leave the room now’. We told him that it’s already been spoken multiple times that we will leave at 12 noon and the guy just did not listen. He said ‘I am the senior.’ The conversation got so heated that we said once we come down we will discuss the extra cost for the so called delay! And to our surprise when we went down, Siddhi was alone at the front desk and all she did was apologise. Mystery senior *** who spoiled the whole experience. We will not be going back to this place. It is well located but service needs massive improvement as it is inconsistent. Sometimes it is great sometimes it is worst. Pillows are too fluffy and rooms are clean.