博帝葛蘭霍爾溫泉飯店(Bodysgallen Hall and Spa)

Gorgeous country manor house hotel on extensive grounds. Lovely formal gardens and walking paths. We extended our stay an extra night as we were so happy with our experience. Stayed in New Cottage, nestled amongst the flower beds. Did not see rooms in main house. Did not utilize the Spa, so cannot comment. Booked the Bed, Breakfast, & Dinner option due to its out of the way location. Dinner each evening was excellent. Staff charming and friendly. Very special experience overall and set a high bar. Small nits: front desk personnel should be adequately informed/able to provide guidance on local sightseeing. Oversized top sheets were way too large for the queen size bed and presented a tripping hazard. Our final invoice required corrections as dinner was invoiced on top of the inclusive rate. Nevertheless, 5 stars!

The gardens are beautiful and there is no doubt that the view of the hotel as you approach is dramatic and impressive. Sadly the feeling of excitement that we started with did not continue. We stayed in a cottage which, although clean, felt tired and outdated and a number of lights did not work. We had afternoon tea in one of the upstairs rooms which were lovely with views over the garden. It was a huge and wonderful spread and was delicious. Each diner is provided with 4 finger sandwiches, 2 large scones and 4 small cakes. Too much for one person to eat and it would have been lovely to have felt free to take what we hadn’t eaten away especially given that we were paying the £33 pp price tag. The menu made very clear that this was not acceptable. The restaurant setting felt soulless both in the evening and at breakfast. The evening menu was hugely overpriced for what was offered. There were 3 of us and 2 of us felt that our portions were meagre. 2 of our main meals were served barely warm. Possibly as we had meat and that was left to ‘rest’ whilst the fish of the 3rd meal was cooked. With one exception all the staff were extremely courteous and polite. I am sure this is how they are trained so cannot fault their efforts but it felt over the top. Constantly being called Ma’am does not make for a relaxing experience! One of our party had an allergy, we were asked about allergies and it was noted down before our menu choices were taken. Nevertheless the allergy was not taken into account with 2 items we were served. On a positive note our experience of the spa was great. All 3 of us had treatments and the staff were so welcoming and friendly and most importantly wonderfully adaptable to the particular needs of our group. This is an expensive hotel and promised so much for a special weekend but sadly did not deliver.

It cost my husband and myself £420 per night. That is what will be in my mind as I work my way through the review. The building and surroundings are beautiful - it is really pretty. The gardens are lovely, but the knot garden is not as in the photo on the website so don’t expect it. There needs to be more time spent on it, and on the rest of the manicured grounds. The terrace is lovely to sit and have a pre dinner drink. The room we had (room 1) was lovely but tired. It needed redecorating. The shower wasn’t adequate and needs changing for a rainfall/hand held shower unit. Corners of the room were dusty and the light in the wardrobe needed sorting out as it was often not connecting. The dining area is well organised with plenty of room around the tables for privacy. The food was not to the standard one would expect for the cost. Very disappointing that a cooked breakfast was an extra cost. The evening meal menu was not changed every evening and because it was limited choice was disappointing. If I wanted a cheese board for dessert it was extra cost. I was served port in a liqueur glass which is obviously the wrong size. I was also served brandy in a whisky tumbler and with ice, which I did not ask for. It was my birthday when we were there and the cake the kitchen produced was dreadful. It was a shabby attempt with little or no thought or care. My husband was quite upset. The staff were attentive, but hovering. They should not be whispering behind the screen in the dining room. It is easy to tell the difference between work talk and gossip talk. I hated them standing in a line watching us eat. I also hated the fact staff referred to me as ‘marm’. That is reserved for royalty and added a falseness. We thought the compulsory extra 12 and a half percent on top of the price of the room was unacceptable, and which is why we left no tips. The Receptionists were always helpful. The two staff who stood out for us were Gareth, the porter and the lady on Reception who lives on a farm and keeps sheep. I don’t know her name but she was not fawning, which is never necessary. I left my Kindle in the room and they were quick to return it, after I had covered postage. Overall, a good holiday but definitely not worth the money they took - over £2000 for four nights. We will not be going back and will recommend the Hall with reservations. We can’t comment on the Spa as we didn’t use it.

Fabulous place, utterly beautiful. Stayed for a couple of nights, ate one evening meal there and had an afternoon tea too. Staff couldn't have been nicer, particularly the front of house men who serve you when you are sitting about. Spa is functional if not spectacular but the treatments were excellent. Gardens are fantastic and they organise tours round them which are well worth it. Expensive, but you get what you pay for!

We had booked for the afternoon tea, from being greeted at the door, the service was spot on The food itself was amazing, finger sandwiches, cakes and the fresh baked scones to die for. A walk around the grounds finished off an unforgettable afternoon. Thank you x