Booked this hotel last minute and stayed for 3 nights. I did not read any of the reviews on TripAdvisor if I had would not have booked here. Pro's - Hotel is a less then 10 minute walk from train station. Hotel faces the promenade- sea. - 5 minute walk into town. - Wardrobe to put cloths in which held a hairdryer and kettle - free breakfast, was okay nothing special; only thing they only serve between 830 and 10am - staff friendly and polite Con's - Upon an early arrival before 3pm, they had no secure area to hold luggage; it was left out side the office. This is not appropriate. - Upon return checked in and was informed there was no food allowed in the rooms, the reason behind this as guest had complained about the smell. Was told if I wanted to bring in food had to eat in the bar area. If you took food into room there was a 150.00 pound fine. This is not indicated on there website. - I had booked a single room. My room looked nothing like the picture they have on the website which shows a light on wall above the bed and phone, courtyard view- room was dark and faced a wall. - My room only had a bed, night stand, ceiling light, no phone, bed pushed up against the wall with outlets on that wall which you could not use, they also looked old and unsafe. There was an outlet at head of bed by door which was accessible - sink in bathroom cracked - no outlet in bathroom - to use the hairdryer by the mirror, had to try and access the outlet behind the wardrobe yep not very convenient - WiFi only available in reception area - Advertised on web site they have a restaurant- they have a breakfast room in the basement - Curtains in room old and dirty - NO HEAT - it got cold the days I was there. On my second night I arrived back in the evening to find my window wide open. room freezing. I closed the window. Hour later my room was still cold and I had no heat. I went to the desk and spoke with the lady that was on requesting that my window not be left open as weather wet and cold and she said to me that the housekeeper have to open the windows as they can not breath in my air while they are cleaning she then proceed to say heat is on room will get warm up. I explained to her my room had no heat. She said the heat was on. I told her not in my room. She came to the room and checked the radiator tuned some knobs and said it is working. I made it clear that if the housekeeper wanted the window open while she cleans that was fine but it was to be closed before she left the room not only was it wet and cold but was totally unsafe as I was on the ground floor Hour later I still had no heat, I went back to her and let her know, she then said the heat would not come on until later in the night. I looked at her and said my room is very cold what I am supposed to do. She did nothing. The next morning I went back to the desk and spoke with who I believe was the manager and let him know my room had no heat and I had spoken to the lady that was working in th
滿意
104 評價