We came here to celebrate my sisters birthday. I have a disability so asked for a accessible room. Well all i can say is wow!! The room was very big, with a full wet room with slip mats, plenty of towels with shampoo conditioner and shower gel, (which wasn't the cheap stuff) a fridge microwave sink coffee machine kettle were all in our room but cleverly hidden in what looked like wardrobes.
Staff were outstanding in every way. We arrived with a card and chocolates on our table wishing my sister a happy birthday, Monday to Thursday they have an hour of free win or soft drinks in reception. The hotel was spotless lifts working at all times, we were close enough to all the bars and shops yet didn't hear any noise when in our room resting. I would highly recommend this hotel and if I'm honest Liverpool itself what a lovely lovely city!!!
Will absolutely be coming back to this hotel in the future.
Perfect location for a weekend in Liverpool, quiet and out of the city for good sleep but only 5 mins extra walk compared to staying at a central hotel. Rooms are clean and spacious, breakfast was fantastic
KKennedy83Firstly the bad points-
*The Carpark was full of old furniture from the hotel and empty beer barrier preventing you getting parked,
*The hotel has turned into more of a party venue hotel rather than the beautiful hotel it was when I last came with my daughter 2018.
*tap in the kitchen area in our room only let out hot water and unfortunately the room stunk of what I could only describe as a sewerage smell? Whether the drains needed maintenance I’m not sure but I I just sprayed some deodorant around to help make it not smell quite as bad because I was so tired I didnt want to have to swap rooms.
*There was also no phone to call reception which I found strange and the remote for the tv was missing the back of it.
I put all this bad points down to the fact that when I previously came it was owned by someone who really cared about the maintenance and reputation of the hotel but now I’ve found it’s since been sold it seems the new owner isn’t as bothered and all what the shankley represented before eg, maintenance, luxury, football themed has kind of turned more into a tacky themed hotel and doesn’t feel classy anymore. I’d probably not stay here again as it’s not the same as it was and just the whole feel of hand hotel is different. It’s not the best if you have come with kids as there’s lots of drunken guests in the hotel and it’s noisey but thank goodness it’s a large hotel as you don’t hear the noise from downstairs. We were on level 3.
Our room was lovely and big with a large double bed and 2 twins pushed together, a kitchen area with tea bags and coffee (no biscuits but that didn’t bother us as we had snacks with us
The upsides were-
*Staff were pleasant,
*breakfast was amazing with everything you could possibly as for,
*hotel was mainly quiet on the 3rd floor, room was on the whole clean and had a hair dryer, iron and ironing board with a safe.
* . The bathroom was lovely especially the bath as it was a jacuzzi with a waterfall shower. Everything was clean from what I could see.
LLeeExcellent apartment, clean and everything we could need. Stayed here with my son for a dad and lad city break. Location is perfect. Very close to the centre. Would definitely stay here again and would highly recommend to others.