五月花 Spa 旅館 - 阿爾柏格度假村精選(The Mayflower Inn & Spa, Auberge Resorts Collection)

The Mayflower Inn is lovely, especially the Inn, Spa, rooms and grounds. However at this price point (top dollar), the experience should be (nearly) flawless and that isn't the case. Lots of attention is paid to many details so the misses are that much more apparent. A huge soaking tub and no soap (or bubbles or salts); basic room functions such as turning off lights or where to charge a phone were mysteries (and asking didn't help). Staff was young and eager but inexperienced. Dining is a feature but the dining room atmosphere doesn't correspond to the quality of the food or pricing. The dining room is very average and seems more cafe-like. The Spa and grounds are lovely.

The Mayflower Inn has quickly become one of our favorite destinations. If you think customer service is a lost art, the Mayflower Inn will restore your faith ... its staff truly sets the standard. The grounds and buildings are lovely, the attention to detail is impeccable, and the staff welcomes you in with warmth and thoughtfulness. Knowing we had a late arrival, a staff member reached out to us so we could pre-order dinner and they had it waiting in our room .. a room that was beautifully furnished, including high quality linens and amenities, shelves filled with books of all genres, and a handwritten welcome note. Our meal in the Tap Room was divine, and the experience was made even better by the incredible service we received from Kathleen and Jonathan! We can't wait to return in September.

I thoroughly enjoyed a relaxing overnight with girlfriends! The staff was extremely welcoming and accommodating! Everything went very smoothly. The accommodations were lovely. There were plenty of complimentary beverages and snacks provided.

The place is a hidden or not so hidden gem. Service, food, activities; this place has it all and management has everyone who works there firing on all cylinders at all times. I would recommend this place to everyone as it can handle anything. I’ve found it to be more of a romantic or family type place as compared to a guys trip. Can’t speak for a girls trip but small groups are better unless going to buy out the entire place for the weekend with a wedding

DISSAPOINTED DAY.! TWO Thumbs way DOWN -NEVER RETURN-:( Weve dined and stayed here numerous times. Today, we drove all the way up from Westchester just to have an enjoyable hi-end lunch w/ the wife. What a massive surprise! Awful lunch w/ lady named Samanatha -as our server. ( if you could call her server - since she did nothing) but never returned to us after taking our order. Never checked on us, never did a single bloody thing/ Outrageous. 45 minutes we waited for our omelets. 45 minutes w/3 diners in the 90-degree restaurant. Note: Samantha you are fired. ! Also- Forgot the sourdough breads I ordered, but charged me anyway, (2.00 for toast!) I had to have another server to assist us after our waiting 45 minutes for our order wit only 3 other diners in house. Terrible service in overheated dining room-asked temp to be turned up 2x -I had to get out of my seat to ask as no one came to our table to look after us. We saw the server walk by to the bar several times without even- looking- at- After she took the order and after that was missing for 30 minutes( prob takin a break and forgot to put in our order) My wife was very upset-as this charade continued. Do not waste your time & money -very sad indeed. Nicest part of today was leaving (the valet man was super) Rose was ok.

We came on Saturday to have a drink at the bar in the afternoon. Considering the prices of the drinks, you would think the service would justify the prices. Unfortunately it was not the case. We sat at the little table across from the bar, 2 bartenders, 3 guests at the bar and the bartenders didnt even looked at us. I couldn't believe this, no acknowledgment by any kind. After 10 minutes, we asked the girl (another guest) sitting there too. She said she was waiting for 30 minutes before anyone came to her but she stood up and went to get a server. The gentleman looked like we are a bother to him, he asked if we want food menu, we said just drink menu and he left saying he will bring water and take our order. He took our order (water was never brought), then he brought the drinks which he spilled. He cleaned the table, not the glasses, and left. There was no table cloth, not even napkins, no snack of any kind. Needles to say for over $100 for 3 drinks, this is unacceptable. The bartenders never made any eye contact, never said a word or looked our way. The wait staff was not friendly, kind of accepting that they have to serve us. The only friendly and welcoming employee we encountered was the doorman. This young kid (I wish I remembered his name) was fantastic. Mayflower Inn unfortunately is not what it used to be but this experience was truly disappointing. You dont expect this type of service anywhere, less so in a place that once upon a time had class.

Beware: The spa here will maintain the 24 hour cancel policy no matter what. I purchased a $1,000 gift card to enjoy a half day spa/massage for my wife's birthday. However our child was sick that morning so at 7:15am I notified the manager of the spa. He was kind enough not to charge the "entire 550 per person for all services" and instead charged $370 for a total of $740. I can't remember the last time a hotel or spa was this inflexible, regardless of stated policy.

Everything about The Mayflower was perfect! Our room was fabulous, the food was outstanding and most importantly the staff is so warm and welcoming. They could not do enough to make our stay wonderful! I highly recommend this hotel!!