德雷噴泉宮殿 - Unlock Hotels 集團(Palacete Chafariz Del Rei - by Unlock Hotels)

An amazing stay in a beautiful hotel. The relaxing atmosphere was perfect after a busy day exploring. Can’t thank the staff enough for their excellent service! The breakfast was generous and delicious.

Charming hotel in the hart of alfama.

Deceptive advertising and not worth the money. While the building is eclectic and curious in its own way, it is not “luxurious”, “exclusive” or “refined”. To get there from our Uber we had to walk through a filthy entrance, strewn with trash and fragrant of urine. I booked one of the more elegant seeming rooms on their website, with hardwood floors and grand windows, but they placed us in a dank attic room three flights up (with to no elevator) with carpet, little light, old unattractive furniture, and no historical detail. They eventually offered to move us, but at this point it was too late in evening to pack up and relocate. The staff are kind and the location in Alfama is convenient, but this is a two star experience with four star prices.

It was absolutely wonderful. The building is gorgeous and the location could not be better. Amazing breakfast and lovely staff. Tea on the veranda was a delight. I would live there forever if I could.

Do not stay in this hotel! We booked a room for three days. I soon as we checked in, we noticed a bad smell in our room. After 30 minutes we advised the manager the smell was so bad we could not stay there. The manager agreed there was a smell in the room, but said the refund was up to the top management. We left the hotel only to learn later that the hotel has a no refund policy and refused to give us any refund! In addition, the hotel looks nothing like the pictures. It is old and rundown like a grandma house.