Amoreiras飯店 - 世界小奢華飯店(Hotel Das Amoreiras - Small Luxury Hotels of the World)

Heartless Hotel: Zero Compassion for Stranded Travelers I recently had the misfortune of booking a reservation at Hotel das Amoreiras, and my experience has been nothing short of a nightmare. Let me preface this by saying that emergencies can happen to anyone, and a little compassion goes a long way. Unfortunately, Hotel das Amoreiras lacks even a basic understanding of customer service. My partner and I were on a road trip when our car unexpectedly broke down, leaving us stranded a whopping 300 km away from the hotel. Given the circumstances, we immediately contacted the hotel to explain our situation and kindly requested to cancel our reservation. To our dismay, the response we received was cold, unhelpful, and downright heartless. Despite explaining the dire circumstances and the impossibility of making it to the hotel, the staff at Hotel das Amoreiras insisted on enforcing their strict cancellation policy. Seeing a business prioritize policy over compassion is disheartening, especially when facing such unexpected and uncontrollable circumstances is disheartening. Also the request for a voucher so we could come and stay at the hotel at a later point was denied. The lack of empathy displayed by Hotel das Amoreiras is truly astonishing. While other establishments might understand the need for flexibility in unforeseen situations, this hotel seems more interested in squeezing every penny out of its guests. It's a shame that a business in the hospitality industry would choose to tarnish its reputation by treating stranded travelers with such disregard

我會很簡短，因為我們對這個地方的看法可以概括為幾行： - 很有魅力； - 工作人員的友善； - 早餐品質非常好； - 房間和浴室較小（但足以在城市住宿2-3晚）； - 成功的隔音； - 位置安靜，但靠近城市景點； - 低價; - 飯店內沒有餐廳，但步行範圍內有許多餐廳可供選擇。總之，這裡是里斯本城市之旅的完美地點。

Part of the Small Luxury Hotels of the world. It’s well deserved. The hotel is ideally located on one of the most charming squares in Lisboa: Plaça das Amoreiras. It’s a nice & quiet part of Lisboa. The hotel is charming too - even though the rooms are very small. Not sure it’s adequate for a long stay. The breakfast in the patio is pleasant. Regrettably, it’s not a buffet style breakfast. The fresh fruits option in the menu is very disappointing, especially in a country like Portugal where we can get great fresh fruits. But all in all, we have had a pleasant stay. There is a public parking very close to the hotel ( 25€ / day).

Such a gem! This was the single best hotel experience I have ever had. I loved the location — away from the more crowded parts of Lisbon, overlooking a lovely little neighborhood park, yet close enough to catch a tram, bus, or metro to get anywhere. Breakfasts in the courtyard were amazing and honestly were the best I have ever had. Anywhere. And every staff member I encountered was helpful and kind. Such a cute and charming hotel. The only BUT I have to mention is that my room was small. It was very lovely, overlooked the park, and was very adequate for me, as I was traveling solo. If you are not traveling solo, you may want to consider one of their suites.

非常棒的住宿體驗。 小的更好！ 沒有健身房（家裡的普通用戶）或游泳池，很好！ 享受當地和城市，讓自己休息一下， 去廣場上的Kiosk，那裡不是高級美食，而是啤酒、葡萄酒、烤麵包、糕點、咖啡等超值的東西，坐在陽光下享受這一刻。 早餐 10/10。一切都很新鮮。 飯店非常靠近電車站，搭乘 24 號電車即可前往市中心，步行 5 分鐘即可到達 Rato 地鐵站。 飯店內沒有餐廳提供晚餐，這樣您就可以出去，這樣您就可以在許多當地不錯的餐廳用餐（使用旅行來查看評級） 酒店一切都很棒，沒有浮華/華麗，但提供了大量優質的服務，工作人員總是面帶微笑，總是樂於提供幫助。 預訂並享受它！

This is a new boutique hotel situated in a peaceful and picturesque location. The team, from the reception to the breakfast and housekeeping staff, were all exceptionally welcoming, attentive and accommodating. I particularly enjoyed the breakfast, which had attentive staff, a nice a la carte selection, and all the dishes were beautifully presented and tasted delicious. It's worth noting that the rooms are on the smaller side and might be a bit tight for two people. My room had a view of the square, but the lighting inside wasn't very bright. However, the space was adequate for a short stay, and the decor was tasteful, while the bathroom was elegant and impeccably clean. Although the mattresses were quite firm, when I raised the issue, the hotel immediately provided a topper to make it more comfortable. Overall, I had a fantastic stay and would definitely return to this great hotel with its charming team and relaxed, delicious breakfast.

我真的很喜歡這家酒店。無可挑剔且周到的服務。簡單美味的早餐。酒店是新的。在我看來，從現在開始，我每次訪問里斯本都會選擇 Das Amoreiras。太棒了！

Stayed at Hotel das Amoreiras at the end of January for my first visit to Lisbon, what a gem. The team could not have been more professional yet welcoming and warm. The location in a quiet part of Lisbon yet very close to the centre of town is absolutely perfect, the rooms are gorgeous and extremely clean, a special mention to the housekeeping team. The eggs benedict were the best I've had in years. All in all a beautiful property which feels like a home away from home, will definitely be back, thank you to everyone

這家酒店非常漂亮，位於里斯本最好的地區之一的古樸廣場上。抵達後，我們受到了 Gonçalo 和 Maria 的歡迎，他們都非常樂於助人。佩德羅花時間與客人交談，確保我們住得很愉快。接待處和酒吧（以及客房）都裝飾得很有品位。房間很可愛，乾淨，安靜。早餐絕對出色——我們吃過的最好的酒店早餐。早餐期間的工作人員，從奧利維亞到馬蒂爾德，都非常細心。 Gabi 竭盡全力幫助我們在最後一刻預訂卡斯卡伊斯的餐點，並且為里斯本餐廳提供的酒店推薦非常棒。簡而言之，我們對 Hotel das Amoreiras 的推薦不夠，希望有一天能回來！ Muito obrigado。