Verified traveler
2023 年 8 月 24 日
Around 11 o'clock at night, 3 people arrived the hotel. After the receptionist checked in, we went to the room with our belongings and the room was for 2 people. We went down to the reception again and he gave another room and the room was for 2 people again. And the same thing happened the 3rd time. We went to the room 3 times with our belongings and went down to the reception. This time, the receptionist said that our reservation was for 2 people and said that the error was due to **********. He said that even though I showed the booking confirmation and details, the error was not caused by them. Then he called his boss and after more than 1 hour he gave us the room. They upset us late at night for a problem not caused by us. Yes the hotel was clean and tidy but this is not enough to make a hotel good. It was very bad management and possibly new management.
Parking fee is 16€ per day which is very very expensive for this area. You can park for free in the hotel's side street from evening until 8 am. I asaid that we will check out early morning but they did not share this information with us in order to sell us parking.
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