巴爾的摩機場索尼斯塔ES套房飯店(Sonesta ES Suites Baltimore BWI Airport)

NO TOWELS or washcloths available. None in the room or available at the front desk. Asked after checking in and in the morning. Was told that housekeeping would be in around 8:30. At that time was told that they would not be in until around 9 and then they had to be washed. Bathroom was dirty and when asked to do some self cleaning, no supplies available when requested. Will not stay again.

Limited parking by various buildings is frustrating since all buildings aren’t connected. Arrived, got keys, couldn’t find a spot until the back far other side. Key wouldn’t light up key pad to get in building. Tried 3 doors-either red light or no light. Went to office, told them I can’t get into building at all - said that’s strange “some are wonky about unlocking - but only 1 or 2.” Got new key. Back into the rain. Walk all the way back to correct building. Still nothing! I pull on it & discover NONE of the doors actually lock. None. Signs everywhere that they are locked for your safety. And another lady said-oh yeah I come here often they are never locked. Why wouldn’t office person tell me this inside of me coming back & forth. Get inside, entire building reeks of ****. Get to room & unlocks door, but it is like someone is in there with the metal door lock across it. Back…outside to walk across courtyard in the rain again. Gives me a new “upgraded room” which is not upgraded, same exact type. Actually one less bed when there are 3 of us. Go to make the pull pull out couch - No sheets or blankets. Back…to office bc at night (as is normal) only one person at desk so no one can bring you them. Ok, get that going. Go to shower-ONE TOWEL. Reserved 3 people, saw all 3 of us. Fast forward to morning, came an in middle of breakfast buffet, but 1/2 of it wasn’t out or on. Door to easy entrance on side is broken with big trash can blocking it. Will def go somewhere else next time

Staff was okay but the place was dirty. The property is at least 20 years old and it gave off a 'dirty' feel to it. Do not stay there over the holidays because their amenities are not available. So, if you need something just to rest your head... well there are other hotels nearby.

Great rate overall for overnight stay. Could use more lighting by poles and buildings in the evenings and doors should be auto locked with key access only so that any average Joe can’t get in the building

This hotel was absolutely amazing. The comfort and ease of finding the hotel right off the interstate. It was in an area with dining opportunities. Staff were friendly and welcoming. Definitely would stay again

Front desk wasn’t overly friendly and didn’t program my card right causing me to return to lobby but this place is awesome. Great room. Great breakfast. Great price. Two huge TVs. Nice tall desk table. Kitchen. I would stay here again.

I was disappointed with the deposit fee of $100 that I was not aware of. I also was not informed that there was no housekeeping to collect daily towels or take out the trash. I had to go to the office to receive fresh towels. I did enjoy the separate bedroom in the suite. The bathroom had excellent water pressure and hot water. Although the toilet clogged for no reason

The room and hotel was fairly quiet, nice, and comfortable. What we didn't like was the smell of **** from the room next door coming into the room because of the gap at the bottom of the door. I had to use a towel to cover the gap because it gave my daughter a horrible migraine the last night and had difficulty falling asleep.The people above us heavily walked the floor all night long which was also on our last night. The setup of the hotel is like an apar**ent complex so, we had to walk outside to get to breakfast and the lobby. The staff and breakfast made up for the troubles from the last night of our stay.

We had the two room suite it was perfect for business travel. I Wish more hotels were like this.