Me and my partner stayed here for 7 nights through jet 2 and to put it simply, there is no way this is a 4/5 star hotel. I feel as though there are only selective photos available of this hotel on the jet 2 website/ hotel website as the rooms are lovely and modern however everything else is extremely out dated and not how it is made to look like. We encountered our very first problem when we arrived at the hotel to check in at around 2am. We were obviously very tired from 12 hours of travelling and we approach the reception with the 2 other couples who have arrived. The receptionist proceeds to advise us we need to email the hotel our confirmation bookings as proof that we are staying here, this is also being done in couples one by one and we were being told to sit down and relax. At 2am. The first couple couldn’t even get onto the hotel wifi to send the email over, they were having troubles for well over 10 minutes when I went over to the desk and asked if I could just do it myself now instead of waiting around. Eventually, they received my email and I then had to stand there and fill in a form with all of mine and my partners details on, why do they not have this information available themselves? Then we had to pay the €70 hotel tax, we were fully aware of this however I think it should definitely be outlined on the website(s) as one of the other couples had no idea it was a thing and neither of the other couples had cash available to pay it. Next up is the food, I am not too much of a fussy eater however the same food is made every day and there isn’t a wide range of variety on offer. Someone who is a picky eater would definitely struggle if they were here. We paid to be all inclusive but ended up going out to eat most nights as it just wasn’t an enjoyable experience. Onto the outside pool area, we went down to the outside pool with the bar area a few times and there was always a surplus amount of bugs and ants all over the floors. I came to realise that this was from the drinks that had been dropped over the floors and the floors hadn’t been cleaned so there was just ants and spiders absolutely everywhere, all over the sun loungers, floors, and climbing into my belongings. Although I have overall been really disappointed with my stay, I was very pleased with the cleaners, they did such a fantastic job of making the room absolutely spotless every time they went in and that definitely made me feel better. However, every morning we were woken up by loud families shouting along the corridors, slamming doors and generally just being very noisy. I am not the type of person to be bothered by this but the walls must be so thin that you can hear absolutely everything along the corridors so it would wake us up every morning. Finally, we are flying quite late on the way home (12:30am) but our checkout is at 12pm. Once we checkout, we can no longer use the all inclusive facilities so essentially we will need to walk around Crete with our suitcases for ar
滿意
40 評價