This is not a 5 star hotel experience. Clearly the rooms need some modernisation. There is for example only fans and no temperature control air con. Our bedroom only had one bedside table. When we changed rooms things didn’t work and we had to get them fixed. However staff were very helpful. The bed was comfortable and there was a good sized wardrobe and shower. We had lounge access which was a much smaller area than we are used to and served a very limited food and beverage selection, however Oscar was a great host and did everything possible to make our experience better. We went to the gym but a lot of the equipment was faulty. It is limited but one treadmill out of the three had a non functioning ramp. All of the cross trainers were not working properly. We also had a meal in the restaurant which was average but again friendly staff. Thank you also to Clara who realised our experience had not been great.
Excellent!!! At so many levels First: customer service is outstanding and honestly this is surpassed North America (specifically Canada). Friendly, professional and accommodating. They got us the room early -1:00 pm with special thank you to Diana who helped us with that and with late check out at 2:00 as our flight is quite late (11 pm). Room are contemporary, clean and spacious (Pullman became our favourite hotel chain). Once cute note: they had small bathrobe for our 5 years old 😍 We just arrived to this location and will update my review to reflect the area experience.
Reservé 2 habitaciones standard para año nuevo 2024, una con cama matrimonial para mi hijo y para mí, y la otra con 2 camas. Y al momento de la reserva especifiqué que necesitaba que estén una al lado de la otra, o exactamente al frente. Cuando hice check in, fuimos a las habitaciones y la mía era cama doble y encima no estaban al frente, felizmente la señora de recepción pudo solucionar pero estuvimos bastante rato esperando. Luego, a las 5y30pm aprox llamo a Room Service para pedir la cena de mi hijo, me contesta un chico y me toma el pedido. Pasa 1 HORA, llamo para saber cuánto más iba a demorar y un señor de restaurante de muy mala manera me dice que no tiene ningún pedido y que no era su problema porque él acababa de entrar a turno. Me pareció una pésima atención y pésima forma de resolver un problema. Obviamente tuve que volver a hacer el pedido y esperar más, pero dejó mucho que desear la respuesta de su personal del restaurante e hizo que me amargue el momento. Finalmente, en recepción a la hora del check in preguntamos si Room Service atendería normal hasta las 11pm, nos dijo que sí. Cuando nos fueron a dejar la comida de mi hijo, volví a preguntar al mozo y me dijo que ya no tomaban pedidos porque estaban con la cena buffet. Entonces nos iban a dejar sin cena a mi familia y a mí, ya que al estar con un niño pequeño él ya iba a dormir y yo no iba a poder salir al restaurante. Después de insistir, accedió a tomarnos el pedido pero tenía que ser en ese momento (siendo 7pm, comida llegó 7y20) y lamentablemente tuve que cenar comida fría ya que recién pude hacerlo después de dormir a mi hijo a las 8y30pm aprox. Realmente no volvería al hotel por tener tantas malas experiencias en 1 solo día de estadía.
The Beds were wonderful especially after a long day of excursions. The staff were top notch and so helpful. We arrived very late and they were very quick with the check in. I was able to also book another room at the last minute with no issues. Breakfast was very good and the wait staff were lovely and quick to fill your coffee. The breakfast consisted of fresh omelets, French toast and pancakes, everything was fresh. Quick note Loved the bread pudding!!
This Hampton in Lima’s reliable San Isidro neighborhood is a magnificent one for any type of stay. - Location: It’s within walking distance to many must-see attractions and must-eat restaurants, as well as to public transit. San Isidro is safe and reliable for a tourist or business stay. A nice pedestrian median on Av Arequipa, which forms the western border of the hotel, offers a great way to access Parque Kennedy and Miraflores (basically straight south). No walk is longer than 30 minutes. - Atmosphere: The Hampton touches I’m used to were evident here, but they were elevated and enhanced in such a way that only non-USA Hamptons can accomplish. Touch surfaces were absolutely spotless, and natural light always filtered into the lobby through the large, wrap-around windows on the ninth floor (yes, the lobby is high up!). The property is not huge, but it’s just perfectly compact. - Service: A strong commitment to customer service is very clear. I never encountered a passive or unhelpful member of staff. Everyone seemed to greatly enjoy their job, and that type of joy is infectious. I was also impressed at the level of detail the staff remembers from previous days and relays to the rest of the team—if I had an issue that could only be taken care of the following morning, the hotel wouldn’t forget; they would check on me first thing the next day and ask if and when someone could fix it. That’s expected at a Ritz Carlton, not a Hampton…but that’s the beauty of Latin America! - Room: My quarters were fresh, spacious, and as clean as a COVID-era hospital. Does this place EVER age?! It doesn’t seem like it! Everything I needed for my one-night rest was provided in my room. Soundproofing was not quite to my personal standards, but that’s ok. - Value: Value-wise, this hotel rocks. Even though I booked at a discounted rate ($40) through Go Hilton, the average price seldom exceeds $100. Budget-conscious travelers with a craving for earning points will love this Hampton. Plus, the free, hearty breakfast for all makes it totally worth it. While it isn’t luxury, nobody can go wrong with this wonderful Hampton. I highly recommend it.
訪訪客This is where I stayed for my 1st 2 and last nights of a Peru tour through Exoticca Travel. The people were very nice - helpful pointing us in the right direction for whatever we needed. Very good breakfast. Nice coffee machine although I wish they had 2 of them in the morning. The bartender made a great pisco sour our last night there. Very clean & quiet.
訪訪客Best experience ever. A must visit. Come to Peru and get some great experience. You won’t be disappointed. Very friendly and nice. Great personality and gifted for sure. You will have a memorable experience. Willing to help in all aspects.
訪訪客Enjoyed my stay. I had a quick stopover so went a budget friendly option and was happy. Good location, safe buzzing area, very Modern rooms, tad small but good. Given the price, with good breakfast, I’d stay again. Airport Express bus stop is 100m away (taxis cheap anyway but AE Bus is comfortable with wifi etc.).