This is not a 5 star hotel experience. Clearly the rooms need some modernisation. There is for example only fans and no temperature control air con. Our bedroom only had one bedside table. When we changed rooms things didn’t work and we had to get them fixed. However staff were very helpful. The bed was comfortable and there was a good sized wardrobe and shower. We had lounge access which was a much smaller area than we are used to and served a very limited food and beverage selection, however Oscar was a great host and did everything possible to make our experience better. We went to the gym but a lot of the equipment was faulty. It is limited but one treadmill out of the three had a non functioning ramp. All of the cross trainers were not working properly. We also had a meal in the restaurant which was average but again friendly staff. Thank you also to Clara who realised our experience had not been great.
Reservé 2 habitaciones standard para año nuevo 2024, una con cama matrimonial para mi hijo y para mí, y la otra con 2 camas. Y al momento de la reserva especifiqué que necesitaba que estén una al lado de la otra, o exactamente al frente. Cuando hice check in, fuimos a las habitaciones y la mía era cama doble y encima no estaban al frente, felizmente la señora de recepción pudo solucionar pero estuvimos bastante rato esperando. Luego, a las 5y30pm aprox llamo a Room Service para pedir la cena de mi hijo, me contesta un chico y me toma el pedido. Pasa 1 HORA, llamo para saber cuánto más iba a demorar y un señor de restaurante de muy mala manera me dice que no tiene ningún pedido y que no era su problema porque él acababa de entrar a turno. Me pareció una pésima atención y pésima forma de resolver un problema. Obviamente tuve que volver a hacer el pedido y esperar más, pero dejó mucho que desear la respuesta de su personal del restaurante e hizo que me amargue el momento. Finalmente, en recepción a la hora del check in preguntamos si Room Service atendería normal hasta las 11pm, nos dijo que sí. Cuando nos fueron a dejar la comida de mi hijo, volví a preguntar al mozo y me dijo que ya no tomaban pedidos porque estaban con la cena buffet. Entonces nos iban a dejar sin cena a mi familia y a mí, ya que al estar con un niño pequeño él ya iba a dormir y yo no iba a poder salir al restaurante. Después de insistir, accedió a tomarnos el pedido pero tenía que ser en ese momento (siendo 7pm, comida llegó 7y20) y lamentablemente tuve que cenar comida fría ya que recién pude hacerlo después de dormir a mi hijo a las 8y30pm aprox. Realmente no volvería al hotel por tener tantas malas experiencias en 1 solo día de estadía.
Tuve una reunión corporativa a la cual fui invitado y me alojé en este hotel, la verdad que es muy bueno y la atención tanto de la recepción, y el restaurante fue muy buena, siempre atentos y muy colaboradores, la habitación muy cómoda le falta unos toques modernos pero la experiencia vivida fue muy buena
滿意
109 則評論
4.5/5
每晚起價
VND 1,575,717
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4.7/5
很好
訪訪客用戶Great, safe location. Good, responsive service. Not overly luxurious, but perfectly adequate for solo leisure travelers.
This elegant and beautifully located, yet homely and welcoming hotel had the most helpful, human, and knowledgeable staff. Whether you need help with a phone call or with finding an authentic local eco-tour guide, they'll be able to sort you out. This hotel also had the most lavish home-cooked breakfasts and gigantic, comfortable beds. The rooms are impeccably clean and the toiletries are luxurious. An excellent base for walks along the Costa Verde. I wish I could live there!
訪訪客Excellent service all the way around. My luggage got lost in transit here to Lima and the hotel made sure I received it! Breakfast was great as well! The rooms were clean and made every day. The food at the restaurant was also great and the service were top notch. I would definitely recommend this hotel to all my family and friends.
My stay at Arawi Hotel was incredibly disappointing. The issues were numerous and persistent. Firstly, the water was barely warm, making showers uncomfortable at best. The foul smell emanating from the drain was nauseating, and despite daily complaints, the staff’s solution of pouring bleach down the drain only provided temporary relief. The WiFi was abysmal, making simple tasks like loading a picture an arduous ordeal. The staff’s attitude was another major drawback – consistently sarcastic and rude, they made the experience even more unpleasant. To top it off, I was blindsided by a $25 charge for having a friend visit me, a fee that was never disclosed during booking or mentioned prior to their arrival. This lack of transparency and poor treatment make Arawi Hotel a place to avoid at all costs.
Okay, so the Miramar is a little worn, a tad ragged about the edges, fixtures and carpeting linens and towels are a tad long in the tooth. But... It is clean. Everything works, most importantlythe shower and the aircon. It's in a great location, with a bunch of restaurants and supermarkets and money changers close by, and Av. Jose Pardo is half a block away, giving you a wonderful walk to the Ovala de Miraflores, where can carry on in equal comfort in a bunch of different directions. The neighbourhood is clean, safe and vibrant. It's inexpensive, even with a nice included breakfast. And all that good aside, the best thing about Hotel Miarmar is its staff. The front desk clerks, bellhops/concierge and housekeepers are excellent. Helpful, patient and professional in appearance and demeanor...nothing but good to say about these folks. But, the true shining star of this property is our breakfast Server, Josephine. Josie was effusive, so cheerful and friendly and outgoing, genuinely sweet and kind. She went out of her way to help us get sorted at breakfast and then again later in the morning, going way above her job description to help us. We'd come back and stay here just due her efforts 👌
GGlobal07420146106Excelente ubicación, cerca a todo como restaurantes, farmacias, mercado, Casa de cambios, atractivos, paradero frente al hotel, atención inigualable desde la recepción, cafetería, limpieza, recomendaría con los ojos cerrados el lugar