住宿方回覆: Thank you for comment, Adelinesmile. We are happy to read that our rooms and parking service were to your liking. We also wish we could have heard about this and turned it around for you at the time - We are always happy to help, once reported, with any amenities or issues. We look forward to welcoming you back to impress you with a 10/10 stay next time. Kind regards, Manuela
住宿方回覆: Dear Guest, thank you for your feedback. We are saddened to read that your stay with us did not live up to your expectations on this occasion and we wish we could have turned this around for you at the time. We appreciate your valuable feedback as it helps us identify the areas where we can improve the guest experience. We hope we will have an opportunity to welcome you again and win back your trust next time. Kind regards, Manuela
住宿方回覆: Thank you for sharing your comments with us, Amyma416. We are thrilled to know that everything went perfectly well for you and you were satisfied with the service. We truly look forward to seeing you again. Best regards, Mimi
訪客用戶
高級雙床房
入住於 2024 年 5 月
與好友旅遊
23 則評論
3.2/5
發布於 2024 年 7 月 16 日
設施:比較新,房間還可以
衞生:乾淨
環境:一個新的商務區
服務:前台服務態度不好,很不專業
住宿方回覆: Dear guest, thank you for sharing your review. Whilst we are glad to hear you liked our hotel and location, we are sorry to hear your comments regards service, particularly as our friendly and attentive service often receives the most praise from our guests. I am sorry this was not your experience. I hope that we will have another chance to welcome you, so that we can wow you with our true service in future. Kind regards, Santa
SunX
高級大床房
入住於 2024 年 12 月
夫妻/情侶出遊
3 則評論
2.5/5
發布於 2025 年 2 月 2 日
沒有冲凉浴簾,酒店職員服務態度一般
住宿方回覆: Thank you for taking the time to share your experience, SunX. I would like to sincerely apologize for any aspects of our hotel staff that fell below your expectations and did not leave a good impression. I want to assure you that your feedback is being shared with the Management team, who will conduct a thorough investigation and take appropriate action. Please know that we are committed to providing exceptional service and we hope to have the opportunity to make it up to you in the future. Kind regards, Solari.