希爾頓安泊飯店-羅利達勒姆機場布萊爾溪(Embassy Suites by Hilton Raleigh Durham Airport Brier Creek)

I stayed at the Embassy Suites by Hilton Raleigh Durham Airport Brier Creek for business on January 23rd. Our group of Regional and Corporate CFOs had a conference room reserved for the all day meeting on the 24th. I have a 3months old baby at home and I needed privacy to pump breast milk during the day, so I paid for half a day stay to have access to my room till 4:30pm. In the morning, I stopped by the front desk to pay for the extended stay and to extend my key card as i communicated to the front desk assistant till 4:30pm. The meeting lasted till 4pm. I had exactly 30min to make it to the room to pump and to make it downstairs for the 4:30pm shuttle to the airport (my flight was at 6pm). Well, when I got into the elevator, the key wasn't working - it was in fact deactivated!!!. I rushed to the front desk only to see that there was only ONE person assisting the customers at the busiest check-in time! No matter how concerned i looked, i was asked to wait. It was almost 4:15 until I finally got the key reactivated and made it to the room. Of course I missed the shuttle and had to call a Lyft to make it to the airport. The hotel made me to almost miss my flight! That is besides the disruption of the construction noise and strange people continuesly entering the confidence room during the meeting! I highly discourage any business professionals to stay and to meet at the hotel. I will certainly discourage any of our company meetings at this property ever again.

The staff was outstanding. Very accommodating and kind. The hotel was nice and clean as well. Our biggest complaint was the temperature of the pool and pool room. It was freezing. Many other families felt the same and the ventilation system in the pool area isn’t working so the fix is to prop the door open which makes it colder. The other disappointing part as the fountain in the pool was broken.

Pros: beautiful hotel, pet friendly AND very clean, wonderful service! Breakfast was great (really good omelettes)! Would absolutely stay here again. Minor cons: pool area is dated (water cold, but air hot and humid), furniture rusted. Mini fridge not working (we have young children and need fridge to be working).

The rooms were very clean and comfortable! Unfortunately, this property is going thru some lobby renovation which is loud entering and exiting the property. Parking spots were a premium on Friday and Saturday nights. Great breakfast selection with plenty of options! Overall a nice stay!

I love the embassy suites however, everyone I stay here something goes wrong. The first stay the pool was broke. I discovered this after i called the hotel and was told that it wasn't, drove 2hrs, and it was broke. This time roaches in the pool area, big and small, a guest with mental illness attacked a child in my party, and the parking lot is pack. The room is amazing and staff really empathetic. Extermination can be done and and a better checkin process.

I was extremely disappointed to have selected this particular property because the description states that they offer an airport shuttle 24 hours a day but upon check in, I was told it did not run until 4:30am which did not help me because my flight was at 5am. I was offered a taxi at a cost of $25 plus a tip for an 8 minute drive. Really?

Under Construction,which was never revealed when booking. Room was not ready when we checked in at 5pm. Because of construction work going on there’s no room service. Absolute horrible smell(septic) coming from bath shower. Definitely OVERRATED!!!

The property is very nice and the rooms were clean and spacious. Really enjoyed my stay. However, I made my reservations for one night with one credit card and actually checked in with a different credit card. Now I have a charge for $360 and $313 on one card (not sure why, the room was $313) and $360 and $313 on the other card. I hate dealing with credit card screw ups but that's what I'll be doing to day. Check your charges. (This is the only reason I gave the staff/services 2 stars but who wants to have to call the hotel and both credit card companies and get this straightened out. Ugh.) Not a great ending to really nice stay.

The staff at the Embassy was amazing and very helpful and friendly. The hotel was under construction, so it was a bit chaotic and noisy, but for good reason. I am sure it will be beautiful when the construction is complete.