拉斯維加斯Las Vegas Plaza附近住宿

我們在網上看到一個價格不可用,當我們詢問它時,我們應該知道是否只適用於 AAA 會員?我的主要問題是,有一個門連接我們的房間和下一個房間。本身沒什麼大不了的,但門下有一個至少2英寸高的缺口!我們可以聽到住在那個房間裏的人播放的每一個電視節目和視頻。我們覺得我們累得夠累了,以至於我們一直到凌晨5點,當他們播放全卷的視頻時。我責怪酒店知道門和縫隙在那裏,決定在門前放冰箱,而不是試圖阻止與任何東西的縫隙!如果他們付給我錢,我不會再住在這裏,並推薦其他人不要!

Rolled into town, looking at various hotels and motels to stay at, and there are actually several right close together that are great for a night or two. The Palomino was a very, very easy check-in, the rooms are very clean! The staff was very friendly and the price was under $100. I would certainly recommend this place and I would stay there again.

Holiday Inn Express & Suites Las Vegas, an IHG Hotel Here is the big print, we accidently booked here rather than Las Vegas, NV. We did NOT receive a written confirmation, where we could have see the error. They claim they always say NM after Las Vegas, but phones cut out and 100% with different people is questionable. In any rate, good customer service would recognize the responsibility of both parties and refund the missed night. LACKING IN CUSTOMER SERVICE.

我妻子的醫療緊急情況需要去急診室和很晚的結賬。經理沒有向我們收取另一晚的全額費用,而是制定了一個公平的解決方案。感謝您在困難時刻理解我家人的需求。很棒的房產 - 我們還會住在這裏!

I have not left a review on this site for several years, and never a bad review, but my experience at this hotel certainly deserves one. We checked in around 10:30 pm and started settling down in our room. After a few minutes we noticed the room had not been clean. There were used towels hanging in the bathroom, the soap had been unwrapped, one of the beds was partially unmade and the garbages were not empty. My wife called down to the front desk and the person working there stated that they were completely booked and had no rooms to move us to, but would call his manager and determine a game plan. He came up a few minutes later and we showed him the room and he said they were able to find another room but it was a single King rather than two queens. Not ideal but we were traveling with our young son so we were able to share a king with him. He also told us twice that the room would be comped. He was very courteous and sympathetic to our situation. When we went to check out the next morning however, my wife quickly explained the situation the situation to the manager at the front desk and wanted to verify we were going to be comped. We were immediately met with an antagonistic attitude from the manager who told us ”We are not going to comp the room” without apology for our troubles. She went on to say that she never told the clerk to comp the room and he had no authority to make that decision. She was only going to give us a $30 discount for our troubles. Eventually we ended up with a $50 or $60 discount but it was so frustrating. In all my years of traveling I have not stayed at a hotel that showed such a lack of customer care at every level. The only exception was the overnight employees who checked us in and helped up resolve our situation. Even if they misspoke or misunderstood about comping our room, they still showed concern for our situation.