蘭塔納飯店

The customer service here is terrible and if you’re coming here and need to stay another day or so past your reserved dates forget about it! They’ll have your room already booked to someone else. Horrible! Jesse Espinoza was the MOD while I was here and the night before my checkout date I asked for an extension. He told me they were ALREADY sold out. Just so happens the next morning I go back down to the front desk and let them know I was having a bit of a hard time because my daughter had gotten sick and was throwing up and I told them again that I still needed the room so she could rest. Again they said they didn’t have the availability and that I was only able to do a late checkout for 12:30pm instead of 11:00am. So I asked why is that you guys book reservations on top of guests who have not checked out yet? I was told that peoples trips are planned in advance so once you check in someone else has already paid for their reservation on your room by the time you check into it. I kept asking why they allow that and Jesse got pretty frustrated with me and they suggested that they look into one of their sister properties for availability. I asked why it is that they would rather have me pack all of my things knowing I need still need the room and leave to go to another location and not the people that haven’t even checked in yet and Jesse told me because he has to “honor the guests reservation.” He also told me that by not allowing me to extend even though I asked the night prior that he’s not dishonoring anything with me because I didn’t reserve for a later time and that I would still be required to check out at the expected time. This is a major inconvenience especially considering my daughter got sick. If you come here either overbook your stay and check out early if you leave according to your plans or simply don’t come here unless your satisfied with terrible customer service and just about any requests that you have being denied. This place needs an entirely new staff and a full ***** of their policies. This place also needs to be inspected for health code violations because during my last stay the water in the bathtub was coming out yellow. No I’m not exaggerating. Again if you’ve made it this far hear me out, DONT COME HERE!

I have stayed at this place many times but now with the staff and management it is sooo much better every one is courteous and helpful and the experience is just so much better than before. Very pleased to be able to submit a very good review !

外部還可以。入住很快。我在那裏住了3次,只有121房間還行,其餘都是垃圾。房間需要翻新,需要有人對那樣拆毀房間負責。323房間的洪水是彎曲的浴室是荒謬的我能呼吸聞到煙味。

我最近需要快速度假,最後一分鐘選擇了這個地方。房間很體面,工作人員很友好。游泳池是我見過的汽車旅館最好的。很乾淨,很吸引人。早上他們提供咖啡,實際上很不錯!

若想要遊覽蘭塔納，貝爾富特郵遞員汽車旅館將會是一個不錯的的住宿之選。飯店距離棕櫚灘郡機場僅3km，距離萊克沃思Tri-Rail站僅4km，提供給旅客多項便捷的交通選擇。在該地區觀光很容易，Lantana Public Beach Lantana、Palm Beach Groves和Lantana Nature Preserve都在飯店附近。從飯店出發可方便前往市內的眾多著名景點，包括St. Andrew's Lutheran Church、Lake Osborne和Bryant Park。飯店為您在客房內配備了熨衣設備、空調和衣櫃/衣櫥，所有入住的顧客均可便捷的使用。咖啡壺/茶壺可供使用，便捷的客房設施定能讓您倍感舒適。浴室內提供吹風機，讓您感受到賓至如歸的享受。您可以到大廳吧與朋友暢飲聊天度過閒暇時光。若是覺得飯店的餐飲無法滿足您挑剔的味蕾，不妨去附近的Dune Deck Cafe（美國菜）、Dave's Last Resort & Raw Bar（美國菜）或Brogues Downunder Irish Pub（美國菜）品嚐下一流的推薦美食。飯店提供的體育和休閒設施，旨在為旅客營造多姿多彩的住宿體驗。外國旅客可以通過多國語言工作人員瞭解當地風土人情的相關訊息。

由於我家在裝修,我們在這裏住了兩個多星期。我們的雙人大牀房最舒適,也很寬敞。牀提供了正確的堅固度,因爲我背部不好,無法睡在柔軟的牀上。浴室大小適中,非常明亮。淋浴壓力非常好。我們房間裏有很多儲存區,這對我們的長期住宿來說是很好的。酒店位置很棒街對面有無數餐廳,距離更多餐廳僅兩分鐘車程。酒店場地保持完美,游泳池區域蔥鬱,最吸引人。作爲長期的客人,我們很感激有一個洗衣房位於房內。包括早餐很棒,包括幾個品種的雞蛋、餅乾和肉汁、華夫餅機、早餐肉、酸奶、冷麥片、熱燕麥片、百吉餅、麪包、鬆餅、新鮮水果、咖啡/茶/熱可可和各種果汁。員工在早餐時段不斷補充食物。在我們逗留期間,我們注意到員工對酒店的公共區域保持了多麼乾淨。客房清潔(除非另有要求,每四天一次)非常棒,並幫助我們提供額外的肥皂、保溼劑、毛巾等。我們與所有員工的互動非常愉快,因爲每個人都非常友好,並抽出時間與我們聊天。我們在整個住宿期間確實感到賓至如歸。

我們在這個酒店住了兩晚。房間很好,室外游泳池區域也很好,很愉快。但是,工作人員在客戶服務方面存在嚴重問題,這是可怕的。我用步行器,所以大部分的行李等都落在我老婆身上。當她要行李車時,坐在桌邊的兩個人回答說他們有三個行李車,但他們找不到,因爲他們必須在客戶的房間。我妻子是個67歲的小婦人,她開始六次的旅行,前台的兩位天才剛剛看着她把我們的東西都帶進來,他們只是坐在那裏,沒有動靜去幫助她。我們對缺乏同情心和客戶服務感到憤怒。我們確實找到了一位聽到這個故事並道歉的經理。他說我們應該打電話給前台的經理Alex,告訴他發生了什麼。我們給Candy打了電話,留下了語音信箱。他一直沒回我們電話!第二天早上我們碰巧看到他,當被問到他爲什麼不回我們電話時,他只是聳聳肩。當我們告訴他發生的事時,他一點也不在乎。現在我們知道爲什麼剛坐在那兒的兩名員工訓練如此差。他們的直接主管和他們一樣無能。第二天早上,我發現總經理道歉,但並沒有說服我他願意做任何事。他至少可以相信我們向房間收取的一兩頓早餐或什麼的。對於院子管理層和員工來說,這是一個非常糟糕的表現。

市區套房是一家很棒的酒店，這裏的服務很棒，他們所提供的早餐很好！該設施是一個舒適宜人的地方，您可以稱呼自己的家為小型公寓，此外，它位於博伊頓海灘的大部分地區，毗鄰許多購物中心，甚至不到2英裏！

對於想要捕捉蘭塔納城市風采的旅客來說，海濱小道旅館是一個理想的選擇。飯店距離棕櫚灘郡機場僅3km，距離萊克沃思Tri-Rail站僅4km，交通都很便捷。著名的景點Lantana Public Beach Lantana、Palm Beach Groves和Lantana Nature Preserve均可步行很短距離到達。從飯店到Bryant Park遊覽很方便，St. Andrew's Lutheran Church和Lake Osborne也均在附近。客房內的所有設施都是經過精心的考慮和安排，包括熨衣設備和衣櫃/衣櫥，滿足您入住需求的同時又能增添家的溫馨感。服務人員會提前為您準備好咖啡壺/茶壺和瓶裝水，以滿足您的飲水需求。倘若您在忙碌的一天後想在自己的客房內放鬆，提供吹風機的客房浴室是不錯的選擇。飯店提供的休閒設施，旨在為旅客營造多姿多彩、奢華完美的住宿體驗。多國語言工作人員的服務，將為您消除在異國的語言障礙。

正如我在其他評論中前面所説的那樣，歐式早餐餐廳已關閉，並且在過去30天已經關閉。根據衞生部門的説法，游泳池在過去30天都關閉了，唯一的現場食物是您可以在辦公樓的樓下購買東西，也可以訂購點餐，除了這是一家不錯的酒店外，但這裏的人對人們説的很友好和熱情，我就在街上工作，我得到了一些很棒的優惠在這個網站上