蘭卡威RIYAZ Hotels & Resorts酒店

房間很大，屋頂區域景色優美。這就是這家酒店的全部優點了。 在五天的住宿期間，我們遇到了很多挑戰： - 早餐：早餐沒有西餐，只有辣子雞、米飯和麵條。煮蛋是我們唯一能吃的食物，但煮好後他們就不給我們加餐了。有兩個早上，早上八點，雞蛋就已經吃完了，而早餐供應到十點。 - 餐廳和客房服務：工作時間不一致。有一天晚上，我們六點打電話訂晚餐，他們說五點後不接單。隔天我們打電話訂午餐，他們說只有五點開門！基本上，午餐和晚餐都訂不到。 - 電梯：這麼大的飯店，只有一部電梯能用。我們住的時候，沒人修電梯。電梯要花很長時間才能開。 - 飯店旁邊有狗：飯店旁邊有一個院子，裡面有很多狗。我們數了一下，有十多隻。它們整天整夜吠叫，擾人睡眠。我們住在樓上，但還是很吵。 我們打開空調和風扇，用「白噪音」來躲避吠叫，但每天晚上都吵醒我們。 牆壁和窗戶隔音效果不好。 - 噪音：牆壁和地板都不隔音。聽到樓上有人走動，走廊對面有人說話。 衛浴馬桶旁還有一條排水管，日夜不停地流水。 這家飯店在照片上看起來很豪華，據說是鎮上最好的飯店之一，但我們住了5天，吃的都很差，根本沒休息好。我們完全不會推薦這家飯店──還是另尋他家吧。

Unfair and Poorly Managed Breakfast Seating Experience I had a very unpleasant experience during breakfast at this hotel. I arrived at the restaurant at 7:30 AM, but there were no staff members present to guide or seat guests. The lack of basic organization created confusion for everyone. I saw an available table with no sign or indication that it was reserved, so I assumed it was open. After I got my food and was about to sit down, a female staff member suddenly rushed over to stop me and told me the seat was reserved. This was both embarrassing and frustrating, especially since there was no sign placed on the table to indicate any reservation. To make things worse, about 10 minutes later, another guest arrived and was allowed to sit at that same “reserved” table — even though they were not the original reserved guests. This clearly showed that the table was not truly reserved, but rather that the hotel was trying to push early guests like us to sit at less convenient tables further from the buffet. This practice completely goes against the principles of a buffet and the idea of first-come, first-served. It felt unfair that early-arriving guests were treated poorly while later arrivals were given better seating. We spoke with the supervisor, and they admitted that it was indeed a mistake on their part. However, the damage was already done, and the experience left us feeling disrespected and unwelcome. This hotel seriously needs to improve how it manages breakfast seating and treat all guests — regardless of arrival time or group size — with fairness and courtesy.

我們很喜歡這個地方，靠近機場。我們預訂了一間面向大海的公寓，住了兩晚，寬敞、乾淨、明亮。走廊明亮、整潔。床非常好，很舒服，只是枕頭對我們來說太軟了，除此之外一切都很棒。 。衣櫃裡有很多衣架，公寓裡有洗衣機，這是一個優點，還有爐子、烤箱和微波爐，但我們沒有使用，因為飯店附近很容易找到食物。 大冰箱！ 。 接待人員都非常友好且樂於助人。 飯店搬運工和一位駕駛馬車的馬來巴朱庫朗老人也總是非常樂於助人。 1 個缺點是客房服務。他們忘了幫我們換新的浴袍 :) 因為我們的浴袍是濕的。 地板沒有掃，但還可以，房間裡提供了拖鞋，除了這兩點，我們很高興；）哦，是的，自助早餐很棒，有多種選擇可以滿足每個人的胃口。 感謝蘭卡威 Riyaz Lavanya 酒店。