Holiday Inn Express 波恩利M65，JCT.10(Holiday Inn Express Burnley M65, Jct.10)

Lovely, clean and very pleasant helpful staff. Food delicious.

Overall a good stay. Not many amenities. Breakfast is decent!

Clean

Didn’t even get to stay as my hotel was cancelled when I was an hour away. Said it was due to a payment being declined but I chose pay at property and if that was the case I should have been contacted when the payment was declined. Didn’t even want to help me deal with my issue and wanted to brush me off to **********.

Upon checking in - I was told i had already checked in earlier - i though this was a joke but then found out your staff had given my room to someone else with no connection to me. I was then told i could have the other persons room, I did suggest that the staff member contacted the other person but this was ignored. When ordering food, i ordered carbonara, i was charged for hunters chicken. When asking for a glass for my beer, i was told you do not have any. I then had to insist on getting a glass. The female chef was screaming and shouting for all to hear in the restaurant area, she kept on coming out with peoples plates, dropping them onto the table and calling for the other staff to 'set them up' assuming this means 'get knifes and forks etc' i was then approached no less than 5 times with other peoples meals asking if it was for me despite me already having a plate of food in front of me with the staff seeming quite untrained. This became apparent when they were asking other team members what to do (tills mostly). Service was slow and I actually felt bad for the younger (assumingly new) staff who will probably resent their working experience at this hotel in years to come.

Myself and friends stay here every year and when we got back to the hotel I was told the bars closed due to covid, the night staff was very rude to myself and one of my friends and never will we use holiday inn again, I will be asking for a refund because of how I was treat and the manner of the person on duty

4 coach parties made us feel like we were being sidelined and hotel too far from town centre

Very friendly, cheerful reception greeting when we arrived. Very professional and well organised. Room excellent, clean and homely.

All on duty staff appeared to take pride in ensuring our stay was as good as it could be. Extremely happy with the service provided. Thank you and well done to you all.