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9.5/10
極佳
GGuest User新酒店，非常細心的服務，乾淨的床品，好吃的早餐，welcome drink ，只是隔壁看開關門會聽見，早上7：30就聽到敲打，深夜是可以安靜入睡的 酒店的spaㄧ定要感受一下，晚上最好20：30前享受90分鐘的singature therapy ，Tung 、的手法非常穩扎流暢，安靜貼心的服務。Hujen 的手法也非常到位；離店貼心的小手信，真的會忍不住一直給tip,雖然越南沒有小費文化，給1杯飲料的費用是ok的 離環劍湖很近ㄧ條路到底，網紅咖啡樓、都在隔壁而已，記得搭city tour Bus環ㄧ圈河內啊⋯⋯超方便的，下次還會再來入住這家。
9.1/10
滿意
GGuest User房間整潔舒適，床鋪柔軟好眠。服務人員親切專業，入住與退房迅速。地點便利，整體體驗令人滿意，值得再訪吧
8.4/10
很好
RRalfNeeded a good night of test without noise from streets.
This was possible on the 7th floor according to the employee. The room was only five meters away from the road and I think the occupancy was about 25% Maximum. And this is royal measured. The window in the bathroom didn't even close.
I asked for another room away from the road and with windows that can close. I was offered another room. Again a window that was broken, but I fixed it in a way it's closed now. Lifted up the locking system at the side of the window, but it fell down, so now the window doesn't open anymore. Small window. There's also a big window. Because of having big windows these rooms are being considered to be executive rooms. Never reared about window size influencing the level of hierarchy.
But at the other side of the window there's a wall and it's a very creepy hole you stare in. I didn't really feel executive because of that. But still I got the one night of rest I needed to normally open my eyes again. It's creepy when you're so tired that your eyes just can't open anymore. Big fat eyes the next day.
Suddenly the younger girl behind the reception approach me with an extreme humble tone of voice telling me that it's actually an executive room. I literally asked myself if they had the gutted attitude to sell me an upgrade.
Never mind, relocation is coming anyways. Hanoi is a very dusty city. I mean extremely dusty. So dusty that the damage and harm it causes to visit this place really doesn't make yhe visit feels really worthy.
Also the communism is absolutely what didn't suit me personally at all. I am socially more developed.
In general I had the impression that they employees where friendly, but it's their job. Not their job to be aggressive as I experienced once when I just asked the question what sports Vietnamese people.like the most.
But this was in check out day. And the sinistry in the laugh of the male receptionist towards the taxi driver after they pushed me into.paying more for what I ordered online completely woke me up. But it's also weird yo say that the new owner is less kayak and in the meantime trying to sell me.more nights and saying I should return.
I completely don't understand this way of handling.
Asking 30% extra for a early check in. I saw yes when booked one or two nights, but when one booked a week then I would give it for free. In my case I understand that I needed to pay more for that 3 hour earlier checking in. But my explanation was clear. I need rest and lay down in normality, instead of walking on the streets wearing me out even more. The option offered didn't have anything to do with customer focus. More customer abuse in the most possible hardcore form. And this was the second accommodation in Hanoi where this abuse happened. I only had two accommodation totally indeed. Yes that's correct fellow traveller. Horror travel horror.
Now comes the materialistic reviewing:
Beds brand new and 100% awesome and healthy.
Spotless clean and even when you refuse room cleaning it still happens. Very need to do that. Amen to the cleaner lady.
Welcome Hall is pleasant.
Shower is nice.
It's very noisy in the front of the building, but I've only seen one room and I know that women follow the extinguishers agenda from Europe and I experienced this extremely in Vietnam. It even makes me feel.Viet Numb.
But that's a good sign. 7 days left and at least I've experienced a bit what the U.S. army experienced back then.
Viet Numb for me is more like a Tour of Duty.
I see a red door and I want to paint it black.
Communists not my people.
8.4/10
很好
訪訪客用戶位置極方便，附近舊城區，步行前往便可… 酒店職員非常貼心服務，詳細介紹附近最出名的店舖及景點，雖然酒店不算太大，可是每位同事非常之負責任👍🏼
8.4/10
很好
HHuang William酒店臨近西湖，應該算是社區型酒店，區域不小，可以在小區里散步，也有看到很少戶數門口很多雙鞋子的家庭。客廳廚房臥室都算大的了，因為出差一天，都沒有使用任何房內設施，有個游泳池蠻大的。適合來出差數日的人或家庭。
8.2/10
很好
GGuest User酒店房間與網上圖片一樣，舒適空間足夠。 洗手間的設施要維修一下 早餐還可以。 酒店位置可淘寶走到夜市及舊區，理想
8.1/10
很好
MMrsGhouliaStayed at Hoa Hoang Hotel for 3 weeks.
Service:
1. The front desk receptionist, Nga, is helpful, patient, and polite. She is always cheerful and attentive, even while handling calls and assisting other guests. She addressed my concerns clearly, answered all my questions, and is very pleasant to communicate with.
2. Breakfast buffet: staff is always on their feet. I see there’s two main servers, sometimes a third one. They’re very focused but it’s also because they have a lot of tasks - prep, cook, clean, replenish and clear all the dining tables. The tables are not always wiped down, but if you ask, they will address it immediately. Two weeks in, they hired a fourth server which was nice because tables were cleared and cleaned faster. There were a variety of food options with a few soup dishes that rotated each day. They serve mainly carbs and didn’t have many vegetarian options and not a lot of protein in general. They had breakfast chits that we would have to collect from the front desk each day and hand-in to the breakfast staff, they’re very on top of collecting the chits.
3. Room service: We never ordered food to the room. For a few nights, we did order dinner (rice, meat and a veggie dish). They can make anything you ask for either for lunch or dinner. If you don’t feel like going out, their cooking is quite tasty. We’d asked for new towels daily, our 2 water bottles, toilet paper and to empty our garage. We would ask to change or bedding every few days.
4. Rooms 614/615: 614 is the superior twin room and 615 is the superior queen room. My mom stayed in room 614 and my husband stayed in room 615 while I went back and forth. Furniture and flooring was exactly like in the photo online. Both rooms had working air conditioner and a ceiling fan and working mini fridge. TV in the rooms were not a SMART TV but we didn’t mind. The room cost the same although I don’t think room 615 is as nice as 614 since the washroom in 615 felt a bit older (the trimming had more mold and ceiling height was low). My husband who is 5 feet 8 inches (172 cm) would need to bow down to wash his head. Toilets flushed well in both rooms and water pressure was strong. There were tiny ants in both washroom floors and counters but it is Vietnam, we accepted it. Since it was not filled with them, it was not a concern. Beddings and towels are OKAY (meaning it was a pass for us) Some had light stains and tiny rips but it didn’t feel disgusting.
5. Cost: It was about $36 CAD after fees and taxes for each room, I booked a few nights online and a few nights in person which worked out to be around the same price after the conversion. Depending on the website promo, you may be able to get a better price per night online.
6. Location: calling for a taxi, grab, xanh sm takes a tiny bit of time because they’re on a one way street. But it’s walking distance to a park which is great!
Overall rating 3.7, I would say it is like a Best Western hotels/suites in Canada. Service and staff 4 star, building and rooms 3.5 star.
According to google, they are a 3 star hotel and I would agree. I would recommend a couple and family to stay. And I would return.
8.0/10
很好
GGuest User房間算係乾淨嘅但係有一個位被我發現有塵，最重要問佢有冇個轉插或者有冇iPhone充電嘅插頭佢話冇，酒店點會冇。
7.9/10
好
GGuest User地理位置卓越，距離環劍湖步行3分鐘可到，房內簡約實用，唯獨沒有提供一次性拖鞋，頂樓有一個Sky Bar，可以欣賞湖邊高空美景，注重方便與實用的商務客可以考慮！
7.7/10
好
GGuest User接近機場的位置，方便從國際機場走來這裡只要十幾分鐘，入住也很快
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