We booked bed and breakfast for 4 nights. On arrival the man on reception was polite and explained the basics, but didn't come across as welcoming; rather ”po-faced” actually. There was a lift to the 4th floor and immediate impression of the room was that it was on the small side, with the wardrobe too close to the bed. Certainly no room for an easy chair. It was basic, but clean, with a small TV, luggage stand and desk, with various lamps. The bathroom was fine- decent sized shower with good water pressure, washbasin and bidet. Plenty of good towels. We didn't need the room making up as we don't stay in our hotel rooms very much when on a city break, but nevertheless on the first day we were asked (politely) if we needed fresh towels etc. Breakfast- a lot of reviews have commented here. Coffee was from a self-service dispenser offering various combinations. The American-style coffee was not good. I drink mine black so pressed ”long espresso,” then added hot water and it was quite acceptable. For making tea however the water isn't hot enough to make a good brew. The choice of breakfast was fine; there was scrambled egg and small pieces of spicy sausage, various nice types of bread, cheese, ham, fresh croissants, pastries, fruit, cereals, yogurt (plain or fruit) and a toaster. So , plenty to choose from; I really don't know why people are dissatisfied. The dining room staff kept everything stocked up and were very cheerful and courteous. Our departure was at 3.30 am to catch an early flight. Checkout was easy (the only extra charge was EUR 16 for the city tax. The receptionist offered to call a taxi, but we had learned that this would cots more than EUR 25, so we used UBER - he arrived in less than 5 minutes and the cost was EUR 8 Location is great. Quiet, opposite a nice park and close to the metro. The walk into the centre is about 20 minutes; plenty to see on the way in. Lisbon is a lovely place to visit, but wear good shoes!!!