When we arrived the reception was empty. There was not even a welcome drink in the room. The cleanliness of the hotel in general and the room in particular left a lot to be desired. Nothing you would expect from a 5 star hotel.The room was horribly decorated. The rug under the bed was completely crooked, and a wooden lamp that almost pierced my eyes twice. Over the bed there was a button that said do not disturb with a night light so bright it was impossible to sleep well. The bedroom furniture was old and chipped.The bathtub had one of the faucets broken.The hotstone massage was one of the worst ever. Impossible to relax when the masseuse tries to make conversation and makes so much noise with the stones that it is impossible to relax even 1 min. The pool was okay. The rest of the SPA we did not try.We booked dinner at reception but when we arrived at the restaurant there was no reservation. The rest was across the street from the hotel, very uncomfortable having to go out to dinner in another building, especially on a cold and rainy day. But the worst was yet to come. We asked if it would be possible to make a bowl of rice or pasta for our 3 year old daughter but they refused. What restaurant, much more than 5 stars, refuses to make a simple rice for a child? Neither the poorest restaurant nor a 3 star hotel. Then we ordered fondue for two. When the waitress brought us the food came a plate with 5 small pieces of grilled meat and a tiny bowl of fries. When we said that it was not what we had ordered, but the fondue, they told us that the restaurant no longer made fondue. But then why was it on the menu? Why didn't the employee who served us the first time inform us that there was no fondue? As the dish that came was very little food for 2 adults and 1 child, we ordered another steak. Waiting another 30 min. When the waitress came with the plate, she dumped the fries all over the floor. We had to wait a little longer for the fries.The steak was good but for 30€ you expected a little more than 5 tiny strips of meat and a small bowl of pre-fried supermarket potatoes. Needless to say, our 3 year old daughter ate very poorly.Definitely untrained and very unfriendly staff.Breakfast was mediocre for a 5 star hotel. Breakfast at the level of a 2 star pension. 5 star hotel has absolutely nothing. At most 3 stars and already very forced. In the end they wanted to charge us 15€ for the car park when the reservation we made on booking.com said that the car park was free. As we complained about the bad service they did, they decided to withdraw the 15€ from the final bill and the two tonic waters we drank for dinner. Hotel not recommendable at all.
訪訪客Mark at check-in went far above in service, getting a maid to clean my room early for check in, giving me an upgrade, printing the ferry schedule for the Kinderdijk windmills and making restaurant recommendations. If only every hotel had someone like Mark! The hotel is lovely and comfortable. A block away is a Foodie paradise street. With lots of outdoor restaurants.
訪訪客Great stay - my first time staying in a hostel and I really enjoyed the experience. Everything is very modern and convenient. The location is great and walking distance from lots of tourist attractions and yummy food spots. The hostel is situated in a very vibrant community area, so it can get quite noisy but once you’re inside your hub you don’t hear anything! The hubs themselves are cute and the bed is super spacious - you get the option of a bottom or top hub, I recommend a top hub if you want to feel slightly more comfortable. The hubs have Bluetooth speakers, an app to control lighting and to speak to the host for any issues. My hub was clean but not as clean as I thought it would be, there were some marks on the side, random hairs and the air-con vent was very very dusty. Apart from that, everything else was perfect. You have a wristband that allows you to charge things to your hub, lock up your belongings and open your hub door which I thought was very handy! I really enjoyed my stay and it was a great first hostel experience, would definitely stay with CityHub again as it was a bargain!
訪訪客Don’t usually say this but I was truly blown away with the decor and design of this hotel! We had ‘loft’ room in the older part of the building with high ceilings which was beautifully decorated throughout, with three huge windows which we were able to open - something I really appreciate in hotels. Large desk and seating area was great for working and for the night we chose to order in, staff even gave us plates and silverware for our order which was a nice touch. Also really appreciated the separate shower and toilet rooms as well as the underfloor heating, and the bed was incredibly comfortable! Didn’t use the restaurant but the bar area was beautifully decorated and had a good atmosphere. Staff were very friendly and also allowed us to leave luggage upon check out. Super handy for the tram too and a lidl underneath, would definitely stay again.
Fun and unique hotel with an excellent bar with food attached. Staff was friendly. Was able to rent a bike for reasonable fee and see the city within one day. You will not be disappointed. The room was clean. If you are looking for a typical hotel, look at the name.
訪訪客Hotel molto carino e accogliente situati nei pressi del centro storico, e a circa 20 minuti a piedi dal porto storico di Rotterdam, per una breve vacanza e perfetto, personale gentile ed educato, ottima e anche la colazione, nei pressi dell'hotel si possono trovare ristoranti e bar per completare il tutto con la bella atmosfera della città