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4.3/5
滿意
訪訪客用戶嘉年華期間在Theaterhotel Venlo住了一晚,房間不錯,室內停車一般(有點窄,價格貴(24小時15,00歐元))。但早餐服務很弱!工作人員----三位女士----對自助餐不太關心(麪包卷和碎雞蛋是空的),但客人不得不要求填補,儘管早餐室裏有很多客人。此外,你必須去早餐酒吧要求熱茶,咖啡等,因爲沒有人從工作人員感到有責任去客人的桌子詢問熱茶,咖啡等是否希望。桌子上的髒盤子也是如此。沒有人清理。100,00歐元一晚,包括早餐 - 單人入住 - 在Venlo這樣一個中等城市,我可以期待積極主動和周到的賓客服務!可能我不推薦TheaterhotelVenlo。P.S.:在早餐室,它非常通風,因爲它沒有任何門,它是文洛劇院巨大的入口大廳的一部分。所以那裏不太舒適!
4.3/5
滿意
SSarah NWe required 3 beds so were in the older part rooms not as nice as the new ones , no iron, ironing board (i had to ask the reception for one) 5 hangers for 3 people again I had to ask for more, the safe was not wokring again maintenance had to come and add new batteries. nice food and plenty of choice for breakfast, easy parking. Bad parts The barman is very abrupt and quite rude seems he doesn't enjoy his job, he was the same last year. We checked in fine for a 4 night stay with breakfast for only 3 mornings as per our booking as unsure what time we were leaving on the last morning, when we went for breakfast it appeared the receptionist had removed all our breakfast so miscommunication, to be met by again quite a rude/abrupt receptionist who did not appolgise once for the error of the staff and tried to blame it on us. The icing on the cake was sadly my daughter beats earphones were stolen from the room, we were out all weekend so had no use for them only for travel home which is when she noticed they had been removed from her bag. JUST BEWARE TO TAKE ANY VALUABLES WITH YOU AS THIS HAS BEEN EXTREMLEY UPSETTING THAT STAFF DO THIS, HAD WE OF KNOWN WE COULD OF PUT A TRACKER ON THEM THIS WOULD BE THE PROOF, HOTEL OFFER NO CCTV AND JUST SAY THEY HAVEN'T BEEN FOUND.
4.3/5
滿意
What a lovely place! The room is clean and spacious. Enough storage possibilities. We found the crew very helpful and friendly. The hotel offers a lot of information and discounts for activities around Arcen. Our room was located next to the garden opposite the restaurant. Very confenient :-) We thought it might be noisy but it wasn't at all.
4.2/5
不錯
Wonderful new hotel in the heart of the old town! Check In is over the counter in the bar. You immediately feel at home. The ambience is excellent - industrial style with plant carpet on the wall. The rooms are modern and new, the beds wonderful! At night you can enter the hotel through the side entrance. Very friendly, wonderful and professional staff. As a bonus there were free croissants and coffee, tea and drinks for breakfast in the cafe. We parked our car in the street nearby (parking meter) but there are plenty of other parking garages nearby. Would definately recommend and we would stay there again. Thank you for your hospitality!
4.1/5
不錯
訪訪客用戶A group of six of us stayed at the Maashof hotel on what was the last night of a 10 day motorcycle tour and it was also my birthday. I had carefully chosen the hotel in the hope that we would have a lovely stay and dinner in a beautiful lakeside location. Unfortunately there were several issues which cast a significant shadow over my birthday celebrations and ruined our stay. The problems started when checking in when they overcharged two of my friends and they would have overcharged another friend and myself, had I not noticed and intervened. I had booked four single occupancy rooms and one double occupancy room and there was an administrative issue between *********** and the hotel which caused confusion over how many guests were staying in each room, despite the hotel having the names of the six guests against each booked room. All of us were asked when checking in how many guests were staying in each room, but despite this two friends were charged the double occupancy room rate and one friend was charged for two half board dinners despite them all being in rooms on their own. In addition, they also attempted to overcharge us for the half board option despite me accepting a special offer online which had been emailed to me prior to arrival. We then had a further major issue. Three of the rooms were directly underneath the kitchen and hotel entrance and were extremely noisy until very late in the evening and again the next morning starting around 5.30am which meant several of us had a very disturbed night. Two of my friends complained at the time and agreed with the duty manager that they would have the full cost of their room refunded, as he was unable to offer them an alternative room. He advised them that if we had wanted better, quieter rooms we should have booked directly with the hotel rather than through *********** and he told my friend to email the Reservations Manager regarding the refund. The hotel management have admitted that the rooms we stayed in are very noisy, but there was no mention of this when we booked and they still charged the full room rate. On our return to the UK, I emailed the Reservations Manager and following many exchanges she offered a 25% refund for the three rooms most affected by the noise, despite the duty manager’s earlier promise of a full refund. Personally I thought this paltry offer did not provide sufficient remuneration for the problems we encountered but I felt I had no choice but to accept. I subsequently provided my bank details in an email but the refund was not forthcoming. I chased regularly by email as to why the refund was taking so long only to be told cross-border, cross-currency bank transfers take a long time and ”it will arrive within a few days” and then “as soon as possible”. Despite these repeated assurances it took 3 weeks for me to receive the refund and only then after several more emails including to the hotel General Manager who at one point decided to attack my pe
4.0/5
不錯
Zeer vriendelijk personeel! Dacht ook echt met je mee. Top!! Kamer heel schoon. Mijn complimenten! Ontbijtje was lekker. Speciaal voor mijn dochter appelsap! We hebben t goed gehad. Dankjewel! Groetjes!!!
3.7/5
Wij hebben hier van vrijdag 9 tot en met zondag 11 december verbleven. We hadden een arrangement met 2 overnachtingen, 2 keer ontbijt en 1 keer een 2-gangendiner. Het was een vast diner. Helaas lustte ik dat niet, maar men bood een prima alternatief. Mijn vrouw had wel het vaste diner. Het eten smaakte heerlijk. Ontbijt prima. Ook zeer vriendelijk personeel. Het hotel ligt direct tegenover het station van Venlo. Het enige nadeel vond ik dat de kamer wat gehorig was en dat de badkamer na het douchen blank kwam te staan.
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