Written originally on 26th April:
Carolina checked us in, and answered all of our questions - such a great help and very kind too. We also needed help with something and she came to the room promptly! Air con and heating works well in room, and the room is clean and spacious too. Masjid nearby too.
We were checked-out on Friday 26th April with heartwarming farewells by Yasmina and Jessica, we couldn't be happier with our stay at the hotel thanks to the hospitality, care and friendliness of all the staff we encountered throughout the days. Yasmina gave fantastic suggestions for our time on the Island. She listened well to our needs and we had an enjoyable time chatting about life on the island. I wish all staff well, and please extend our thanks to the staff!
It was short time for me but the trip was as adventure fir me special when your family be around and my brother and my son septicemia me in the airport when I come back from ibiza as they now i will always be there as usual thanks for your hospitality in the hotel and see you soon
The hotel is located in the more relax and quiet area. Good for families to enjoy. Their breakfast is very good quality and lots of options. Service team are attentive and friendly. We got a basic room which didn’t really a good view but it doesn’t matter too much if you spend more time by the pool or the beach.
Fabulous hotel right on the beach
The staff were extremely helpful and friendly. It’s about 15 minutes to walk into town along the beach pathway. There’s parking for those who have a car.
Unfortunately we were there when there were storms etc at the end of cyclone Alice so our weather was very poor but thankfully we were in a lovely hotel with great meals. We really wished that the sauna was working as the indoor pool was very cold so we didn’t use it. There are some great local restaurants behind the hotel.
訪訪客用戶Excellent Family Stay in Ibiza with Minor Areas for Improvement
Our family recently enjoyed a wonderful 4-night stay at this 5-star hotel in Ibiza as part of a week-long holiday. Overall, we were extremely pleased with our experience and would highly recommend this hotel to other families visiting the island.
What We Loved:
Convenient Location: The hotel's proximity to the airport was a significant plus, making our arrival and departure smooth and hassle-free, especially when traveling with family.
Impeccable Cleanliness: We were consistently impressed with the high standards of cleanliness throughout the hotel, from our room to the common areas. This attention to detail truly enhanced our stay.
High-Quality Food: The quality of the ingredients used in the hotel's restaurants was evident in every meal. We thoroughly enjoyed the delicious and fresh food on offer.
Exceptional Staff Service: The staff members we encountered were all incredibly friendly, helpful, and professional. Their dedication to providing excellent service made us feel very welcome and well taken care of.
Areas for Improvement:
Restaurant Staffing: During peak meal times, we noticed that the main restaurants seemed understaffed, which unfortunately led to queues. Addressing this issue would significantly improve the dining experience for all guests.
Limited Daytime Activities: While this may have been due to our visit being in the off-season, we felt that there could have been more activities offered during the day to keep guests entertained.
Spa Inclusivity: We were a little disappointed that access to the spa was not included in the main room price, nor was there an option to add it as part of our package. Offering this as an inclusion or an add-on option would be a great enhancement.
Negative Aspects to Report:
We genuinely did not encounter any negative aspects during our stay.
Overall:
Despite the minor areas for improvement mentioned above, our family was extremely satisfied with our stay at this hotel. We believe that if these points are addressed, future guests will undoubtedly have an even more exceptional experience. We would certainly consider staying here again on our next visit to Ibiza.
訪訪客用戶Cama comodísima y almohadas de 10. Vistas espectaculares al mar, pero no está a 500m del centro, más bien al doble y además hay 121 escaleras. El desayuno son 15€ en el hotel. El jacuzzi pequeñito y compartido. El personal muy amable excepto las recepcionistas de mañana.
訪訪客用戶The location of this Hotel was amazing ,the room was pretty basic but clean apart from some ants lol , pool bar was very expensive I nearly died when I was asked for three euro for a small bag of Crisps but apart from that I enjoyed my stay !