My wife and I chose La Casona Dorada for our recent trip, expecting a pleasant and secure experience. Instead, our stay turned into a nightmare. On our very first night, we discovered that housekeeping had stolen my wife’s wedding ring, an irreplaceable item of immense sentimental value. Despite the hotel boasting about its security measures, including surveillance cameras, our ordeal was met with indifference and ineptitude. We immediately filed a police report, hoping to recover our cherished ring, but neither the hotel staff nor the local authorities were able to resolve the situation. The hotel’s management offered no substantial assistance, leaving us feeling vulnerable and violated. Adding insult to injury, we decided to leave the hotel after this traumatic event, yet La Casona Dorada refused to refund the remaining days of our booking. This showed a complete lack of empathy and responsibility, further compounding our distress. Our experience at La Casona Dorada has left us deeply disheartened and wary of recommending this establishment to any travelers, especially those from Europe and America who expect higher standards of security and customer service. The lack of accountability, dismissive attitude towards such a serious incident, and refusal to refund our money highlight a significant failure in ensuring guest safety and satisfaction. Avoid this hotel at all costs if you value your peace of mind, personal belongings, and fair treatment.