考拉伊甸海灘度假村-洛佩桑精選飯店的評論

住宿方回覆: Dear Value Guest,Thank you for taking the time to share your feedback. We sincerely apologize for the issues you experienced with the hallway lighting, room condition, and cleanliness. Your comments about the moldy smell, cleanliness, and breakfast setup are deeply concerning, and we understand how this impacted your stay. We are currently addressing these areas to ensure they meet the standards our guests deserve. Thank you again for bringing these matters to our attention, and we hope for the chance to provide a much better experience in the future.Best regards,The management

住宿方回覆: Dear Value Guest,Thank you for sharing your feedback with us! We're delighted to hear that you enjoyed the beautiful environment and the friendly service from our staff, as well as the charming peacocks. We apologize for the issues with the room smell and water pressure. Your comments are very valuable, and we’ll look into these areas to make improvements for a more comfortable experience. We hope to have the pleasure of welcoming you back in the future!Best regards,The management

住宿方回覆: Dear Value Guest,Thank you for taking the time to share your detailed feedback. We’re glad to hear that you enjoyed the holiday vibe, effective air conditioning, and daily room cleaning, as well as the value of our spa. We apologize for the challenges you encountered, particularly with the shuttle service and front desk communication. We understand how frustrating it can be to have unexpected transportation difficulties, and we’re looking into ways to better inform our guests about shuttle availability and improve our booking process. Additionally, we appreciate your feedback regarding the breakfast variety and overall service, as these insights are essential for us to make improvements.Thank you once again for your comments, and we hope you might consider visiting us again in the future to experience the positive changes we’re working on.Best regards,The management

住宿方回覆: Dear Sir/Madam,The image posted on this review is not Eden Beach Khaolak Resort and Spa.Best regard,The management

住宿方回覆: Dear Value Guest,Thank you so much for your enthusiastic review! We’re thrilled that you enjoyed the relaxed atmosphere and our plentiful breakfast options. We can’t wait to welcome you back for another wonderful stay next time!Best regards,The management

住宿方回覆: 親愛的尊貴客人， 感謝您抽出寶貴時間提供詳細的回饋。得知您的體驗沒有達到您的期望，我們深表遺憾。對於您在壁虎、自助餐和房間條件方面遇到的不便，我們深表歉意。您對位置、租車價格和迷你吧收費的評論將被記錄下來，並將由我們的團隊處理。我們瞭解意外收費帶來的困擾，並將確保向未來的客人更清楚地傳達我們的政策。您的回饋對我們非常寶貴，因為它有助於我們改善服務和賓客體驗。再次感謝您分享您的想法，我們希望將來有機會為您提供更好的服務。

住宿方回覆: Dear Value Guest,Thank you for your kind review and for returning to stay with us for the second time! We’re so glad to hear that you enjoyed relaxing and sunbathing at our resort. It’s always a pleasure to welcome back returning guests, and we hope to see you again soon for another restful stay!Best regards,The management