查爾斯湖伍德斯普林飯店(WoodSpring Suites Lake Charles)

The staff here are awesome & they make your stay very convenient. I recommend this hotel to everyone, I promise you won't regret it .

When I arrived it was closed and after 20 minutes of talking to the reception a person came and said it was closed, to which I answered that I had a reservation and she answered angrily that it was closed to me and another client who arrived

This property was great for the price, however hot water in shower was substandard and borderline cold most of the time, keycards had to be changed out often for not working, front desk left unattended with guest waiting in line, had trouble accepting ******* discounts at check in

The young lady at the check in counter was exceptionally nice. When we arrived, check in and realized the terrible condition of our room, she did listen to me and moved us to a different room. That room was just as bad as the first room and after i had a complete meltdown, we opted to leave the hotel entirely and a new place to stay. There is not one thing that was good or safe about this hotel.

This property is listed as a 8.8 rating but it is not located in a safe part of town and is a location that houses transients. My friend traveling with me was completely mortified that the rooms appeared dirty and lacked standard security.

Upon entering the room, the tv would not turn on. I noticed there was no curtains, shower curtain, and no towel to take a bath. I saw there was a dead spider on the floor on the bathroom. I had to put a shoulder into the door to open it because it was not square.

No one was around after 10pm to check us in for over an hour trying to call the number but it says to leave a message and message is full. Terrible place.

Couldn’t even get into room, kept getting code wrong, then on the third try, they gave us a key to someone else’s room. While I’m waiting on my husband to run and down to try and get keys, I’m watching a cockroach crawling on the door. They refused to give us a refund so we went elsewhere. Terrible experience and rude staff

Very small bed. No curtains on window. No chair or sofa. No bedspread. Two pillows only. Parking lot felt very unsafe. Receptionist was outside visiting instead of inside. Bedsheets we’re stained.