亞里索維耶荷拉古納海灘Homewood Suites by Hilton(Homewood Suites by Hilton Aliso Viejo Laguna Beach)

After a 4 1/2 hour drive from Las Vegas with our three small children, we were given a room on the 3 floor. Upon arrival at this room, we found the room was not clean nor ready for people to stay. I have a broken knee so walking to the 3 floor, then back to the front desk was terrible for me. When asked if we could get some type of “upgrade” for the businesses mistake, we were told they building was “fully booked. But, we were given another room on the 1 first floor which I appreciated (I just don’t understand how we can get another room when the building is “fully booked”). Upon entry into the room we found several cobwebs on all the lamps and lights. In addition, the carpet had small crumbs scattered in certain spots. We were advised up front that Housekeeping would not be attending our room. When asked how the Business could accommodate us with these issues, they only offered to “wave” our $20 parking fee. In my opinion, more should have been done.

I had a king suite, and it was very spacious, modern, clean, and comfortable. I loved having a kitchen in the unit, breakfast included, good coffee, a swimming pool, and a hot tub. The only improvement would be an electric car charging station.

I enjoyed my week long stay at this hotel. Rooms were spacious and clean. Value was average in my opinion, but this is south orange county so everything is 7x more expensive for absolutely NO reason. Some of the kids working the front desk need to pay attention a little better, but other than that, stay was good!

We were very disappointed with our stay at this hotel. From the minute we arrived the hotel staff was rude and unhelpful. Also my wife and daughter used the bathroom in the lobby and found the toilet paper was soaking wet. She attempted to tell the front desk how gross this was and the lady at the front gave my wife a hard time and didn’t believe her at first. The room was dirty, it was clear the cleaning crew only does a minimum wipe down after guests check out.The breakfast was very limited in the selection and the first day it was cold and gross. The second day was just as bad so we didn’t bother getting any more “free” breakfast. I have stay at other Homewood suites and this is nothing to the standard I was expecting. We make a trip to California every year and we will never be staying here again. We will find better hotels in San Diego.

I took pictures to show to the front desk how unclean it was. The ottoman needed to be replaced sometime ago. The refrigerator hadn’t been clean. That room was so unlike what I expected of a Hilton property. The lotion dispenser was in the shower and the conditioner one was by the sink.

Woman at check in spoke down to me when I questioned parking fee which I did not see on website. My other questions answered in a demeaning way.

Hotel común, muy lejos de todas las atracciones (Disneyland, Universal Studios), te cobra el estacionamiento por separado, cuando se supone que debería de ser gratis, de nueve días te dicen que solo tienes derecho a que tres días realicen el aseo y súper mal hecho, última vez que llego ahí.

Staff was nice, decent buffet breakfast, overall a nice hotel

Es la segunda ocasión que uso este hotel en los últimos ocho meses. Complacido con la atención, limpieza y servicio, así como la ubicación tan cercana a mi lugar de destino. Seguramente seguiré asistiendo en el futuro.