14西拉古納海灘飯店(14 West Laguna Beach)

DO NOT STAY HERE. Upon arrival the lady who was checking me in was incredibly rude. She did not have my reservation and wanted me to call to fix it. I showed her all receipts but she said she did not have it in the system and did not want to deal with the issue. We finally resolved the issue and I was extremely polite throughout the process. She then proceeds to put us in the back corner of the hotel where the exit gate did not lock. None of the rooms had proper hotel locks/ deadbolt locks on the doors which I thought was extremely unsafe. We get into the room and the cleanliness was okay but not the best. We leave for dinner and I go to pull out my ID and I realize she never gave it back to me after check in. I understand people make mistakes, and dinner was close, so I walk back to the hotel to get my ID. I did not receive any phone call, text message, or even a knock on my door to give it back. I approached her at the front desk and was barely acknowledged. I tell her she has my ID and she goes to the back and puts it on the counter. She claimed she tried to call me with the number on file but it didn’t work. I double checked the number and it was correct and explained she could’ve called again or texted. She was unapologetic about the whole situation and was dismissive. The next night, my friends and I were staying in the hotel room and we heard someone screaming. We were so terrified hid. We found out it was a domestic dispute. Pay the extra money and stay at a safe plac

We enjoyed our trip overall and the hotel's location was very, very nice. Walkable to many great places to eat (or drink) and we walked to the Pageant of the Masters and the Sawdust Festival. That was a long walk but we are in our sixties and it was fine. The garden pool level was very nice and the staff was excellent. Parking was free and convenient (though it COULD be tight on weekends). This is an older hotel that was recently acquired by a group that owns multiple smaller hotels in Laguna Beach. Improvements were underway but the overall age of the property has some features that won't be changed. Our room was small with very limited space to unpack for a four-night stay. Some features such as the shower and sink seemed to have been refurbished and were quite nice but there was rusting and other deterioration around door frames and the carpet was pretty old and worn. The pool fence was old and wobbly but there were lots of loungers and towels around the pool and two nice tables for working, eating, or gathering. Good WiFi both in the room and the pool area. The room did include a fridge and Keurig coffee maker and was right across the street from a grocery store. The hotel had two sets of washers and dryers but one dryer didn't work.

The property is in a good location just across from the beach. The third floor suite have a partial view of the ocean, which was nice in the ocean. Breeze were very nice. The pool area is very nice with lots of greenery and the pool is heated. The rooms are dated, however, and could use updating the carpets were fairly dirty. The staff were friendly. I appreciate the convenience of being able to rent an umbrella and chairs, however, the rentals were very old and in poor condition. It would’ve been nice if they just offered to use with a guarantee return.

We love this "old style" hotel with great access to the beach.. There are great spots all around to eat.. My favorite is the little Ramen joint just up the hill, but the tacos across the street aren't bad either . This is a favorite spot for our family for several years and a couple name changes of the property Ultimately great vibes, Steller location, clean little rooms that take you back a bit in time but in a great way. All rooms surround welcoming pool even after a day in the ocean.

Front desk lady did a terrible job; charged my card after she EXPLICITLY told me she couldn’t take my card b/c I had booked through ******* and told me I HAD to pay in cash (which she then told me to go to the local Ralphs and BUY something JUST TO GET CASH BACK, b/c I didn’t have any, so I could then PAY HER IN CASH.) which i did do. After going through that hassle and I paid in cash, I STILL HAD MY CARD CHARGED. Incredibly frustrating and a lack of communication/professionalism/etc on her end. The hotel was good it was just that lady that made my experience terrible. Definitely wouldn’t recommend if the employees aren’t even aware of how things work.

We were very pleased with the property. The only thingsI found problematic was the door lock and security gate lock. I would suggest updating the door locks and making it so only guest could access the property, the entrance gates didn’t lock at all.

Hotel was reasonable enough. However, they charged us twice and, when we called to dispute the charges, we were given an excuse that they're "under new management" and to call our bank. No help whatsoever or mention of a refund.

Room was clean and comfortable. Couldn't find any switch for the exhaust fan. Booking sight didn't ask if we needed a room where we didn't have to navigate stairs.

The location was great! The room was clean, comfortable, quiet at night, an easy walk to the beach. Highly recommend!