Absolute WORST hostel..I don't know how they have the reviews. We ended up calling the POLICE. They scammed us into paying for damage that was already there. The door handle fell off the first night, which we reported and was fixed after, we asked them to check CCTV for peace of mind (we'd had someone try get into our room in Mexico) to make sure it wasn't someone trying to get in - somehow they used this request against us and said we lied? We also informed the staff of belongings left behind by previous occupants and that the bathroom was used and dirty, none of this was resolved and I had to personally hand over the jacket for them to take it as they refused to take it out of the room. The morning of check out we were hit with a bill for a toilet seat that was broken before we arrived. They then suggested we planted the jacket? Why I don't know. It turns out the managers daughter stayed there before us.... The police even told us to call them again if we were threatened. We have it all on video, including the receptionist screaming at us and touching me. In the end the police had the hotel and us pay half because they had no proof it was us and we needed to catch a bus. I've honestly never been treated so badly. I've been in South America for a year and this is the only accomodation to act in such a weird, unhinged, crazy manner. They keep responding to reviews with weird scenarios yet I still have the video and photos as evidence. They even pretended they called the police, but again, I have it on video me asking for the police. Stay here if you want to be scammed. Weirdest most stressful experience ever.
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