京都都喜天麗飯店的評論

住宿方回覆: 尊敬的賓客，非常感謝您抽出寶貴時間分享如此真誠詳盡的評價。得知我們團隊的友善和周到——包括我們韓國同事的熱情接待——讓您從入住第一天起就擁有了難忘的體驗，我們感到無比欣慰。很高興得知您在Kōyō餐廳享用的鐵板燒晚餐給您留下了深刻的印象，早餐的每一道菜品也都令您滿意。同樣令我們欣慰的是，您認為我們的客房寬敞舒適、佈置精美，酒店的內部裝潢也讓您在探索酒店的過程中倍感愉悅。我們非常感謝您對我們水療和桑拿設施的理解，也很高興您能在寧靜祥和的環境中享受這些設施。您特別提到我們的員工竭盡全力滿足您當天預約水療的需求，這讓我們倍感鼓舞，我們會將您的讚揚轉達給團隊，以示鼓勵。您的讚美激勵著我們不斷提升賓客體驗的各個層面。我們真心期待您再次光臨京都都喜天麗酒店，為您帶來另一次難忘的入住體驗。此致，京都都喜天麗酒店

住宿方回覆: Dear Valued Guest,Thank you very much for taking the time to share your feedback. We are truly sorry to learn that several aspects of your stay did not meet your expectations, including the sound insulation of the guestroom, the waiting time during check-in and for in-room service, the service attitude you experienced, and the overall space of the room.What you described is far from the level of gracious hospitality we strive to provide. Please accept our sincere apologies for the discomfort and inconvenience this caused during your stay. Your comments have been carefully shared with our management and relevant teams for immediate review, and we are committed to improving our processes, responsiveness, and service consistency.We are grateful for your honest feedback, as it allows us to reflect and enhance the experience for our future guests. We hope you may consider giving us another opportunity to deliver the warm, attentive, and seamless stay you rightfully expected.Graciously yours,Dusit Thani Kyoto

住宿方回覆: Dear Valued Guest,Thank you very much for sharing such thoughtful impressions of your stay. We are delighted to know that your experience with us felt like “drawing the right box,” with the friendliness of our staff, the cleanliness of the room, and the small touches of our turndown service all contributing to your comfort.It is truly rewarding to hear that you appreciated both the service-minded spirit and the design sensibility that reflect our Thai heritage. We are also glad that the atmosphere of your room and the peacefulness of our public spaces allowed you to relax and enjoy moments of reading in comfort.Your words are a great encouragement to our team, and we sincerely look forward to welcoming you back for another memorable stay in Kyoto.Graciously yours,Dusit Thani Kyoto

住宿方回覆: 親愛的賓客：非常感謝您分享您最近入住京都都喜天麗酒店的體驗。我們很高興得知您對我們酒店的清潔度、優質的服務以及步行即可到達京都主要購物區的便利位置感到滿意。您的讚美對我們團隊意義非凡，我們真誠地期待您再次光臨，在京都享受舒適難忘的住宿體驗。此致，京都都喜天麗酒店

住宿方回覆: Dear Mr. Stephen Sgarbo,Thank you very much for choosing Dusit Thani Kyoto during your visit to the city and for sharing such a thoughtful and detailed review. We are truly delighted to hear that our hotel’s atmosphere, warm service, room comfort, and breakfast experience all contributed to a pleasant and memorable stay. It brings us great joy to know that you found the bedding comfortable, the air conditioning effective, and the cleanliness of the room to your satisfaction.At the same time, we sincerely appreciate your kind feedback regarding the light control in the room. Your comment is very valuable, and we will certainly share it with our team as we continue to look for ways to enhance the overall guest experience.Thank you once again for your generous recommendation. We hope to have the pleasure of welcoming you back to Dusit Thani Kyoto for another comfortable, peaceful, and memorable stay on your next visit.Graciously yours,Dusit Thani Kyoto

住宿方回覆: Dear Valued Guest,Thank you very much for your kind words. We are delighted to know that the inner courtyard at Dusit Thani Kyoto left such a beautiful impression on you.This serene garden was designed to blend the essence of Kyoto’s natural beauty with a sense of calm and harmony at the heart of our hotel, and it is truly rewarding to hear that it enhanced your stay. We sincerely look forward to welcoming you back to enjoy it again on your next visit.Graciously yours,Dusit Thani Kyoto

住宿方回覆: Dear Valued Guest,Thank you very much for your kind words. We are delighted to know that you found the décor and style of Dusit Thani Kyoto to be unique and distinctive.Your appreciation of our design concept is a wonderful encouragement to our entire team. We sincerely look forward to welcoming you back for another memorable and inspiring stay in Kyoto.Graciously yours,Dusit Thani Kyoto

住宿方回覆: 親愛的Adari，首先，對於您在近期入住期間體驗到的不盡如人意的服務，我們深表歉意。作為回頭客，您信任我們，但這次我們未能達到您期望的標準，而我們也一直努力保持這一標準，對此我們深感遺憾。對於早餐的延誤和後續服務不足，導致您未能點餐，以及溝通不良和未能妥善處理您的下午茶請求，我們深感抱歉。這完全不符合我們在京都都喜天麗酒店所秉持的服務理念。您的體驗本應是無縫銜接、親切友善的，但我們未能做到。請知悉，您的回饋已直接回饋給我們的餐飲領導團隊。我們目前正在進行再培訓和流程審核，以確保我們能夠細心處理特殊請求、清晰溝通並提供五星級體驗所需的親切服務。您的忠誠，尤其是作為回頭客，對我們意義重大。我們很榮幸能夠恢復您的信任，並在更好的條件下歡迎您再次光臨，為您提供您之前體驗過的熱情款待。此致，都喜天麗京都飯店

住宿方回覆: Dear Valued Guest,Thank you very much for your kind review and for choosing to stay at Dusit Thani Kyoto.We are truly delighted to hear that you found our hotel to be of exceptional quality, and that both our service and facilities met your expectations. It is also a pleasure to know that you appreciated the unique blend of Japanese and Southeast Asian design throughout the property — a concept we are proud to embody.We’re glad our location added convenience to your stay, especially with easy access to Kyoto Station and the charming local noodle shop nearby.We hope to have the pleasure of welcoming you back in the near future for another memorable experience.Graciously yours,Dusit Thani Kyoto

住宿方回覆: 感謝您選擇京都都喜天麗酒店並分享您的回饋。我們很高興您喜歡我們的酒吧歡樂時光和客房送餐服務。我們也很高興您能夠在客房內享用輕鬆的晚餐。我們也很榮幸您享受了都喜金卡會員的禮遇，並對入住體驗非常滿意。如果您下載了都喜酒店及度假村的App，您可以在抵達前透過聊天功能與我們的工作人員聯繫，請盡情使用。我們將繼續努力為賓客提供舒適滿意的住宿體驗，期待您的再次光臨。京都都喜天麗酒店

住宿方回覆: Dear esteemed guest,Thank you very much for your wonderful feedback. We are truly delighted to hear that you enjoyed the comfort and cleanliness of your room, the quality of our service, and the variety and taste of the food at our restaurant.Your recommendation means a great deal to us. We look forward to welcoming you back to Dusit Thani Kyoto in the future.Graciously yours,Dusit Thani Kyoto

住宿方回覆: 尊敬的 Satsumatable，感謝您的寶貴回饋。我們很高興聽到您喜歡酒店的優美環境、優質的服務以及便利的地理位置。尤其高興的是，您在我們位於 B1 的泰國餐廳度過了愉快的時光。非常感謝您的支持，我們期待未來再次歡迎您光臨京都都喜天麗酒店。此致，京都都喜天麗酒店

住宿方回覆: Dear Xianglvyou,Thank you for staying at Dusit Thani Kyoto and for your detailed feedback. We are delighted that you enjoyed the comfortable linens, spacious rooms, and elegant design of the hotel. It is great to hear you appreciated the convenient location near Kyoto Station and the delicious mix of Western and Thai flavors at breakfast.Please accept our apoloy for the shortcomings in the cleaning service and soundproofing. Your feedback is valuable, and we will address these concerns with our team to improve the guest experience. We hope to have the opportunity to provide you with a flawless stay in the future.Sincerely,Dusit Thani Kyoto

住宿方回覆: 尊敬的客人，感謝您的好評！我們很高興聽到您喜歡我們酒店的清潔和新設施。我們也感謝您特別提及我們的香港員工——很高興他們能夠為您提供幫助並讓您的住宿更加便捷。我們期待未來再次歡迎您。