古晉鄰近MetroMall @MetroCity Square的飯店

錯誤的預訂,然後x 到 5 分鐘,然後cll hotel退款..Trip pnya customer service mmg x 幫助...Blm lg kna 等brp lma lg ...那 x 可以退款..很好 ...另一個如果 dh 半小時到 dh 預訂..

i has make the reservation via Agoda with some request such as high floor, twin bed, non-smoking room. before my travel date, i'm unable to get reply from hotel after I message via agoda and drop email to hotel. I asked front desk during my check-in time, front desk said that not manage by front desk and he cannot do anything. and i got the room with queen bed which i request to get twin bed. Front desk said unable to do any arrangement for us. end up, some one look like front office manager show and help to arrange for twin bed room for us. for room key, it been disactivated for 2nd day stay. i have to go front desk ask for new card to enter my room

酒店很不錯，很大很舒服，就是那個服務不敢令人恭維，1.早上到了準備進酒店，櫃枱説你的房間還沒給錢？鬱悶了，我早就在網上給了，2.要個廁紙，兩個小時都還沒送來，我就下樓和她們説理去，3.又是隔天要廁紙，我就直接站在樓下櫃枱等，結果居然送去我的房間，然後把我卦在門口，不用打掃房間的牌子，翻了過來，直接進我房間放了廁紙，我都説不用打掃，不要進我房間了，因為我接了一個星期的，我的東西到處亂放，包括證件，錢，東放西放的，有點鬱悶這家酒店服務，其他都很好，打掃衞生的阿姨們，很喜歡在房間門口大聲叫和説話，一般她們都兩三人～

The good: The concierge could print your boarding pass for you upon request Bidets in the washroom Nice view and able to keep the windows open for smoking room even if u don't smoke cause the wind in kuching is really nicer than the aircond The bad: The stay has not been as pleasant as the advertisements have described. Despite the plus point on having bidets in the room's washroom and enable guests to email their boarding pass to the concierge to be printed, there are a lot of room for improvements especially on housekeeping! Do your management and service team has anything against the local? It's so substandard! Breakfast is bad although u have omelette and sunny side ups prepared on the spot. Just walk out nearby to eat. Towels were yellowing and needs bleaching. Please do not leave the towels on the desks next time. Leaving on the bed was still fine! During my first stay in December 2022, my husband needs to tell the reception counter 3 TIMES to provide another set of toiletries from the moment we checked in (verbally over the phone) to the moment we return to the hotel at night (physically twice). During my second stay in Feb 2023, i understand there is a huge corporate check in but that doesn't give you the chance to discriminate local check in and give us a room where its slap in between the lifts which is noisy. I specifically wrote I wanted the room I stayed in December. If I can't at least tell me so and negotiate with me but no one acknowledge this point. Instead you send me into a room with a broken fridge, the aircond timer kept auto off itself then the room's wall is really thin that I could hear next door or even the background music at the lift lobby. One of the downlight wasn't even functioning and the room was dim. Another downlight needs to take time to warm up by flickering for a long while before it works. The wardrobe light wasn't even functioning either! I had to tell the reception that I want a change of room 3 TIMES! First night I already indicate my intention so why isn't your receptionist telling me that it will be done instead I was told about the large corporate check in. Fine, you told me Friday morning to go down myself to the counter to request and on Thursday night I already call the second time. Why isn't the receptionist arranging this?! Instead i need to tell him to give me a call next morning to tell me if it's possible to change at 8-9am? Why aren't your staffs not proactive at all?! This is not the worse! What's worse is on Friday morning 8-9am I once again do not have any news at all from your Recep! I had to walk down physically to the reception to ask on the same freaking question! Do you really love to listen to your guests harping on the same freaking question every single time?! Only then did I get a confirmation on the change of room BUT again, if I don't ask what time, when is the Recep going to tell me? NO! Fine you tell me at noon then I again had to call your Recep and ask what ti

設施比較陳舊，倒是整體還算舒適 唯獨這門太薄了還能晃動😂 位置很好，樓下就是亞達街入口 打開窗户還能看風景🎐 非常有特色，喜歡夜生活晚上還有酒吧到挺晚 最喜歡酒店的小貓咪 晚上會窩在大堂沙發睡覺

熱水器 lamat panas 電視dlm bilik xda siaran..masa sy stay la 房間乾淨衛生 塔皮 sarung tilam bantal bebau mcm xkering..企鵝 肯納 阿姆比爾 帕哈蒂亞..

古晉新酒店,最新添加。美麗的建築建築,喜來登的存在讓古晉城市在晚上看起來令人驚歎。我在酒店參加週末團隊場外會議。我從西馬來西亞的同事那裏得到的所有反饋 - 工作人員熱情友好。食物很好,只有反饋 - 機器提供的咖啡太冷了,可能是由於冷空調的緣故。希望這家酒店能進一步改善他們的服務,並保持在最重要的事情!

位置最好,靠近河岸和中心。步行5分鐘內到達頂級美食中心。房間有您能要求的一切,我們對於早餐的選擇感到驚訝,但是每一件熱菜都是純冷的,這真的是恥辱。工作人員真的非常樂於助人,屋頂游泳池也很好,但週末無法使用,因爲那裏充滿了孩子和家庭。出於這些原因,我們選擇“平均”評級,也因爲WiFi有限或不存在。

I had a pleasant stay here.the room was very spacious and the river view is awesome.

一切都還行。但是我覺得如果化妝室只是放招牌而不是一路去櫃檯會更方便。真的是麻煩。總體來說是性價比不錯的酒店。謝謝入住。