吉隆坡成功時代廣場飯店的評論

住宿方回覆: Dear GuestWarmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur.Thank you for sharing your perfect 5-star experience.We are absolutely delighted to receive your wonderful feedback about your stay in our Club Premier Room. We are thrilled that you enjoyed the spacious layout of your suite, complete with two bedrooms, a living room, and ample bathroom facilities. It is fantastic to hear that you appreciated the sound insulation, daily replenishment of water bottles and the timely housekeeping service.Your kind words about our friendly staff and delicious, varied breakfast have put smiles on our entire team’s faces. We have shared your compliments with them, as feedback like yours fuels our passion for delivering exceptional hospitality.It was our pleasure to host you, and we look forward to welcoming you back for another outstanding stay. Best wishesRaymond NgExecutive Assistant ManagerBerjaya Times Square Hotel, Kuala Lumpur.

住宿方回覆: Dear GuestWarmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur.Thank you for taking the time to share your review and for your rating.We are delighted to hear that you enjoyed our service and found the food and facilities satisfactory. At the same time, we appreciate your constructive notes on the surroundings, amenities, and cleanliness, your feedback helps us identify areas where we can improve.It was a pleasure hosting you, and we hope to welcome you back for an even better experience in the future. Best wishesRaymond NgExecutive Assistant ManagerBerjaya Times Square Hotel, Kuala Lumpur.

住宿方回覆: 親愛的 Hung Park 來自吉隆坡成功時代廣場酒店的最誠摯的問候。我們很高興聽到您對我們便利的位置和寬敞的客房表示讚賞。您的回饋非常寶貴，我們將在努力提高客人的舒適度和便利性時予以考慮。我們期待您再次光臨，為您帶來更好的住宿體驗。

住宿方回覆: 親愛的 James 和 Chole 來自吉隆坡成功時代廣場酒店的最誠摯的問候。對於您在入住期間遇到的不便，我們深表歉意。入住體驗。不過，有時在辦理入住手續時可能無法立即使用。請放心，我們的團隊隨時樂意為您提供協助並確保溝通順暢。我們真誠地希望您能再給我們一次機會，為您提供更好的體驗。

住宿方回覆: Dear WeiWarmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur.Thank you for sharing your wonderful feedback.We are delighted to hear that you appreciated the spacious family room, with its comfort and excellent amenities, as well as the breakfast experience.In addition, providing value for money is something we strive for and we are thrilled to know that you find our hotel to be a worthwhile choice.We look forward to welcoming you back on your next visit to Kuala Lumpur.Best wishesRaymond NgExecutive Assistant ManagerBerjaya Times Square Hotel, Kuala Lumpur.

住宿方回覆: 尊敬的賓客 來自吉隆坡成功時代廣場酒店的最誠摯的問候。感謝您與我們分享您的入住體驗。為我們的客人提供中心且交通便利的位置是我們的首要任務，我們很高興它為您的住宿增添了樂趣。 Ng 吉隆坡成功時代廣場飯店執行助理經理吉隆坡。

住宿方回覆: Dear Ms LililinWarmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur.Thank you for your wonderful feedback.We are so glad to hear that you enjoyed our spacious room, as well as the large swimming pool and well-equipped gym. We are also pleased that our central location made it convenient for you to explore the vibrant dining, entertainment and shopping options nearby.Your kind words mean a lot to us, and we look forward to welcoming you back for another enjoyable stay.Best wishesRaymond NgExecutive Assistant ManagerBerjaya Times Square Hotel, Kuala Lumpur.

住宿方回覆: Dear GuestWarmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur.Thank you for taking the time to share your detailed and kind review of your stay with us. We are delighted to hear that you found our location convenient for your travels between Singapore and Malaysia and that you enjoyed our spacious, clean rooms and complete facilities. It is especially rewarding to know that our front desk team’s enthusiasm made a positive impression on you and your family.We are also thrilled that you appreciated our vegetarian breakfast offerings, it is wonderful to hear that your family enjoyed the meals. As you mentioned, our plant-based menu is designed with health and sustainability in mind, and we are so glad it resonated with you.Thank you for your trust in choosing us despite reading mixed reviews. Your positive experience means the world to us, and we are committed to maintaining the high standard you enjoyed. We look forward to welcoming you and your family back for another comfortable and convenient stay in the future.Best wishesRaymond NgExecutive Assistant ManagerBerjaya Times Square Hotel, Kuala Lumpur.

住宿方回覆: 尊敬的賓客，來自吉隆坡成功時代廣場酒店的最誠摯的問候。很高興您發現我們的地點購物方便。 事實上，我們的酒店是家庭的好去處。 我們為能夠提供溫馨、熱情的氛圍來滿足所有客人的需求而感到自豪。 我們確實為客人提供洗衣服務，但僅供酒店使用，不可供客人自行使用。 Adrian Chung 吉隆坡成功時代廣場飯店區域總經理。

住宿方回覆: Dear GuestWarmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur.Thank you for sharing your detailed feedback with us.We are glad to hear that you appreciated the spacious room, the well-maintained condition despite the older décor and the variety in our all-you-can-eat vegetarian breakfast buffet.We would like to let you know that we are currently in the process of upgrading our room facilities to provide a more modern and enhanced experience for our guests. We also take note of your comments about the air conditioning and will have our team look into this to ensure a more comfortable setting.We truly appreciate your feedback and your recognition of the value we offer. We look forward to welcoming you back for an even better experience in the future.Best wishesRaymond NgExecutive Assistant ManagerBerjaya Times Square Hotel, Kuala Lumpur.

住宿方回覆: 尊敬的賓客，來自吉隆坡成功時代廣場酒店的最誠摯的問候。 ，我們很遺憾我們未能滿足您的要求。不斷升級，以改善所有客人的體驗。至於早餐，我們的管理層有意識地決定只專注於植物性早餐，以便為所有客人提供健康和可持續的用餐體驗。自豪。祝福Adrian Chung 吉隆坡成功時代廣場飯店區域總經理。

住宿方回覆: Dear GuestWarmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur.Thank you for sharing your experience with us.We are pleased to hear that you find our hotel’s location convenient, being close to the shopping mall and surrounded by convenient facilities.However, we sincerely apologize for the disturbance caused by noisy neighbours during your stay.Please rest assured that we take such matters seriously and we will address this issue with our team to ensure a more peaceful environment for all our guests.Your comfort and satisfaction are our top priorities and we appreciate you bringing this to our attention.We look forward to welcoming you back and providing you with a more enjoyable experience.Best wishesLow Siew PengHotel ManagerBerjaya Times Square Hotel, Kuala Lumpur.

住宿方回覆: Dear GuestWarmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur.Thank you for sharing your feedback about your stay with us.We are pleased to hear that you appreciated the spaciousness of our rooms and enjoyed the variety and taste of our plant-based breakfast options. However, we sincerely apologize for the inconvenience caused by the need to pre-heat the water heater to access hot water, and we will look into improving our water heater system to provide a more seamless experience. We also regret to hear that our hygiene standard fell short of your expectations. While we are pleased that our staff demonstrated a positive attitude and a willingness to try their best, we acknowledge that delay and lapses in cleanliness are unacceptable. We will take immediate action to address these issues and continue to work on improving our overall service delivery to ensure a more seamless and enjoyable experience for all our guests.We look forward to welcoming you back and provide a more exceptional stay experience that exceeds your expectations.Best wishesRaymond NgExecutive Assistant ManagerBerjaya Times Square Hotel, Kuala Lumpur.