你的克拉特夫經濟飯店(Krakow for You Budget Apartments)

Nous avons eu l’appartement plus tôt que prévu. Accueil chaleureux. Bel appartement et situé dans le vieux Cracovie. Emplacement idéal. Seul chose désagréable, c’est que ‘il y a un bar sous l’appartement donc bruyant certains soirs.

Had the best stay in these apartments. We were at the top and was a lot of stairs which we knew about anyway. Room was large and comfy bed a sofa. Whole apartment was very clean too. Fridge, 2 cooking hobs, iron & ironing board, hair drier, we had all we needed for 5 nights. Would defiantly go back to these apartments. We was given the code for the main door but didn’t need it as the key to our apartment door fitted it.

On the whole we enjoyed our stay, the stairs were the major problem. We were fully aware of how difficult they could be, we are just glad we were on the 2nd floor and not on the top. Bed and pillows were comfortable and clean, kitchen area basic but clean. Shower was a cubicle and was a bit tight getting in and out for us old ones, shower was a bit temperamental, could scoald you if not careful. Ideally situated for the square, restaurants ect.

We booked our stay for 7 nights in July 2023 to come and stay in October 2023. We arrived to the top of the building through steep stairs as no elevator is available. We work out and this was strenuous carrying our luggage with us. This is the part we knew and expected as we read many reviews that mentioned the steep stairs. However, all the photos and info were a lie. Below are the main parts: - lack of safety. The entrance to the building is a gate with red lights (!). You need to put a code for the door with steep stairs to open. When you enter the code, randomly some people are smoking a cigarette and looking behind your back to see what you are typing. The door of your room is unsafe, it is a simple door like the wooden ones you see in an old bathroom - the dirtiest and filthiest room possible See attached photos for proof. The furniture was worn off and the room was very old and uncared of. - the property's photos indicate that a buffet is served for breakfast. Reality says you need to walk 450m to another place to get 1 out of 4 fixed meals. It is in a gate with decadent decor (not a very nice one too) and there is just one person working there, a girl who tried to meet everyone 's needs as she washes the dishes, prepares the food and serves the customers all by herself. Human exploitation to save some pennies and get more out of people's money for nothing -we went to cancel the booking and came across the worst possible customer service ever! Here's why: -＞ the lady who called herself the "manager" said that all photos are great and perfectly depicting the room but blamed the cleaning lady for the condition of our room. A manager should never behave like this. -＞ she didn't want to hear anything, she stated that we shouldn't have booked the room at all instead of offering a solution to our complaint. She simply didn't give a rat's a** and she showed it to our face in the worst possible way -＞ the so called "manager" said that she has renovated rooms in the same price as we paid but since they are now occupied, she gave us the filthy room. A stable is better believe me. Plus she did not show any remorse, she clearly wants your money for nothing in return. Just lay her and shut up. (!) -＞ she kept shushing us and threatened us that there are cameras in the reception room as if we were criminals. We just wanted our cancellation. -＞ she was very reluctant to give us a refund and cancel our stay. She was pretending to work as we stayed in front of her waiting to get our cancellation but for 10 minutes she resumed her work ignoring us. Only after us insisting that we are not leaving the room until this is sorted she proceeded with our cancellation and refund. -＞ we lost a whole day finding last minute alternative accommodation and spent 2h of our time at her reception trying to sort our matter out. This translates to a whole day of our lives lost. -＞ she said that we should book the Krakow for you Appartments and not the Krakow f

If I could honestly give no star I would. The apartments are old very old no air con and right next to square with hens and stags going until 3am 4am. No lifts. The apartment smelled. The host had good communication that was it. We stayed one night and moved to another hotel next day.

All ok. All was perfect. Receptionist too.

Violet Apartment which overlooks the main square is very comfortable with high ceilings and lots of space. Ideal location and clean and comfortable. Can be very noisy on the weekends as the windows let in a lot of outside noise-Apartment could do with double glazing for me to come back time after time.

Good position in old town but old, stairs sqeak, very noisy every night as below is a nightclub, cocktail bar! Very hot and no aircon, sleeping very difficult. If there was a fire, no fire sensor and stairs tight so don't believe people would survive Been told the starry hotel next door is great?

Great location