We stayed at Prideinn Mara Camp between 23-24 January, 2024 as part of our Safari trip in Masai Mara. During the morning of our Safari, I left my reading glasses by the sink and put on my lenses, so that it would be more convenient on the bumpy safari roads or game drive as our guides called it. In the afternoon, as we got back to the camp, I noticed that my reading glasses were gone and they were nowhere to be found! Since the lighting in the room was very dim and inefficient, we had to search every single part of the room with a flashlight, but to no avail. I’m short-sighted to a high degree and wear reading glasses throughout the day. My eyes get very dry and tired after a long period of wearing lenses (due to which I wear them seldom) so the dissapearance of my reading glasses was extremely frustrating also due to health reasons - not to mention that they were expensive and tailor made. I talked to the housekeeping and front office managers about the diasappearance and all they could say was that they had spoken to the person who had tidied up our room and said that she hadn’t seen any glasses! So, my glasses had vanished into thin air and it was nowhere to be found! This ruined our night at the camp and my family and I were very stressed out due the whole ordeal. The next day, our flight was cancelled to the following day and I was stuck without my glasses for another day and afterwards a 7 hour flight back to İstanbul with extremely dry and tired eyes. Why? Because somebody did not tell the truth about what happened to the glasses and the management was not willing to investigate the situation properly. Now, it’ll cost me a good sized budget, time and inconvenience to replace the glasses, leave alone the extremely itchy and dry eyes. I believe this is a case of truly incompetent staffing and management which is enough to ruin a holiday and more. My husband was also pissed off, our children were demoralized and our stress was contagious to our friends during the remaining of our stay. I would strongly suggest that you avoid this location during your Masai Mara visit. Esra, İstanbul
很好
44 評價