馬賽馬拉 JW 萬豪飯店(JW Marriott Masai Mara Lodge)

We had the most amazing stay at this lodge. The food, the people, the game drives, the accommodations, everything was above our expectations. I've been lucky to travel quite a bit and this might possibly be the best experience ever. We've stayed at Ritz Carlton's, St. Regis, Waldorf Astoria, etc and our time here was exceptional and memorable. The people genuinely seem to care about you and were incredibly helpful and accommodating during our stay. From the personal notes left daily by our room attendant, to the servers remembering our choice of drinks, everything was amazing. If you are looking to do a safari in Kenya I can't recommend this place enough.

I can't say enough good things about this place. Every moment of our stay was magical. The food was incredible no matter what was offered, and of course the waiters and kitchen would do everything in their power to accommodate requests or substitutions. The rooms were spacious, comfortable, and secluded. The activities, game drives, and cultural experiences were an absolute blast. At one point my wife and I were asked to provide feedback as to what they could improve on, and honestly we could not think of a single thing. Special thanks to our game driver Vincent, who not only navigated the reserve like it was his own backyard, but somehow managed to get us an up-close encounter with every animal we could have hoped to see. Every moment of which we captured on the very nice Canon camera lent to us by Moses via Marriot upon arrival. The wait/bar staff Elias, Stillian, and Viktor, who were incredible attentive and helpful throughout. The front desk and management of Thelma, Gemma, Kennedy, and Fairmon, who answered our dozens of questions and helped us with all matters large and small. In reality every person we encountered went out of their way to make sure this was the best possible experience for us and we cannot wait to come back as soon as possible!

My wife and I stayed at the JW Marriott Masai Mara for a couple of nights on the last leg of our honeymoon. Our only regret is not adding a couple more nights to our itinerary. Staff were beyond remarkable and the provided amenities were unmatched! Beginning with our concierge Thelma, we were treated like royalty. She was extremely knowledgeable and made sure that we were well taken care of, and that all of our requests were met. Next, our room attendant, James provided the sweetest messages and most dignified turn-down service that I have experienced, including heated bedding, mosquito netting setup, and the cleanest tent imaginable. Obviously, you are still out in nature, so expect critters, but James did a fantastic job of making our tent a welcoming place after our game drives. He even left us little trinkets during our stay! Speaking of game drives, Janet, our driver was amazing. She was knowledgeable, fun, and relentless in her pursuit of wildlife. The only animal that we failed to come across was the black rhino. It was also very apparent that she had the respect of her peers, that drove for other camps. Finally, Noah was our absolute favorite and the best meal attendant. He took such great care of us and was an absolute pleasure to get to know in such a small amount of time. Jolly and welcoming by nature, there is no way you could have a bad day with him around. Fairman, the lodge manager, has top-notch staff and we would love to return. The value of this resort is truly unmatched, from the included game drives, to the food, and the facilities. Another extremely generous touch is the ability to borrow a Canon R6 Mark II camera for the stay. These thoughtful touches truly make this resort a gem!

My husband and I have been fortunate to travel all over the world and experience a number of really unique adventures - from ice hotels in the Swedish Laplands to scuba diving in the Maldives - and none will ever compare to being on Safari in Kenya - specifically with the team at JW Marriott Masai Mara. The greatest stroke of good luck for us may have been receiving Jacob as our tour guide. From the moment he picked us up at the Keekorok air***** to the moment we said goodbye after our last game drive, he kept us safe and well taken care of. You could tell how much he loved nature, and we were the lucky beneficiaries of that love for his work - Jacob spent countless hours patiently answering our questions and explaining how life in the Masai Mara works (we learned so much about the natural rhythms and ecosystems of the animals and seasons and by the end of day 5 began to see some of the patterns ourselves thanks to Jacob's expert guidance!). After exhilarating game drives, we would arrive back to camp to be spoiled by the incredible staff at JW Marriot Masai Mara. Always a refreshing twist on a hippo splash from Richard or Jonathan, or an offer for the perfect fresh squeezed juice from Patrick, Noah, Janet, and team to keep us well looked after. And then we would get to our gorgeous room that was made up and turned down like clockwork by our amazing attendant Anne. Not a day went by without a beautiful handwritten note from her and each day felt like yet another in paradise. The greatest resort amenity we have ever had was at the JW Marriott Masai Mara - access to Canon DSLRs with telephoto lenses and an expert photographer to help guide you and review your shots from the day. Thank you Moses for your patience and for making us better photographers - and for getting us hooked on getting the perfect shot. This incredible team, who made you feel like every giraffe encounter was the first ever by a guest at the resort, is led by two of the kindest and hardest working individuals we have ever met - a massive thank you to Kennedy and Thelma for making it look so effortless and making each guest feel so incredibly well looked after. The first word Kennedy taught us in swahili was rafiki, which means friend, and that's exactly how the team will make you feel. It's not often you leave a vacation and feel like you are leaving friends, but the staff at JW Marriott Masai Mara should be the gold standard for hospitality training around the world. They opened their hearts to us and welcomed us with open arms, and we are waiting for the day we can go back. If you have the means, go to Safari in Kenya and stay at the JW Marriott. Thank me later. Asanta sana, team at JW Marriott Masai Mara. Until we meet again... Nur-e and James

What a special and magical place! Even before we arrived, Jemma helped us arrange everything. She went above and beyond to help us make our stay perfect in every way! She has such good energy, checked in regularly and spent time with us which was so sweet. Our guide Vincent was so knowledgeable and a terrific driver and spotter! He is very well liked and respected in the park which helped us to find the big 5 on our first day! He is humble, funny, taught us a lot about the Masai culture and went out of his way to ensure we were happy! He set a high bar for guiding and was honestly a 10 out of 10! Patrick was our dedicated server and he is known as the “spoiler”. He spoiled us daily and took incredible care of us. He always waited for us to get back from drives, got up early with us, knew what we liked and encouraged us to try new things. Mercy kept our room so clean and beautiful. She left lovely notes each night which were thoughtful and inspiring. Victor and Joseph in the bar treated us like royalty and always had a smile on their face. The JW offers Canon cameras to borrow while you are there. They have Kennedy and Moses as the resident photographers to give you tips and help editing which made such a difference in the pictures we captured. We are not photographers but felt a bit like one after all of the great help from Kennedy. He was so passionate and quite the expert. Our pictures turned out amazing thanks to him. Well done JW Marriott Masai Mara!!!

Stunning fabulous hotel. Great architecture built on the river underneath a 200 year old fig tree. Usually saw hippos in the river each night at dinner. The staff food and service were over the top. Every and I mean every employee including the maintenance people were a pleasure. Our game driver Jacob was amazing with his wealth of knowledge about the area. Our meal attendant Patrick anticipated everything and we kept Victor and Richard at the bar very busy. They let you use a remarkable Canon camera with a 100-500 mm telephoto lens to get some unbelievable pictures. Then you can visit Moses and Kennedy in the photo studio to critique and enhance your photos and they won't make fun of how you are a very poor photographer (at least we were) If you ever need ANYTHING Jemma, Thelma and Wilson at the front desk will have it done before you can finish your sentence. I am leaving out many people that were so wonderful and I don't mean to slight anybody because everybody was great. The one drawback is there is no air conditioning. If you want to go back to your tent palace to lay down between game drives it is quite stuffy. The food especially the soups were outstanding. Nice pool. The place is just insane.

Cannot say enough good things about the JW Marriott Masai Lodge. My husband and I spent 6 days there and highly recommend it! From the moment you arrive- you feel like you are family. The Kenyan people are the warmest people we have encountered while traveling. The staff at the Lodge assure that you are always comfortable. Fintan was our safari driver for the week and she made sure that we encountered every animal that we wanted to see. She was genuine and we felt like old friends by the time we left. Patrick was our server for the week and made sure that our bellies were always full and that we were happy. Richard and Victor - the bartenders always filled our glasses when they were “leaking” as they referred to it. Timothy took great care of our “tent” and made sure our clothes were always laundered The management staff, especially Jemma, were always there with guidance and a warm smile. If you are hesitant to book this property-don’t be.

Staying at JW Marriott Masai Mara Lodge was a once-in-a-lifetime adventure. The level of service and quality was the highest we've ever seen. All of the staff was warm and friendly and they anticipate your every need. The tent/room was gorgeous and large. It has all the necessities you'll need for a safari trip, such as organic insect repellant and after-sun gel. It has a fully stocked bar (all-inclusive) with snacks that will get replenished everyday. The daily game drives are the main attraction and they do not disappoint! Everyday you can opt to have both a morning game drive (6:30am) and afternoon game drive (4pm) or a whole day game drive. For the morning game drives, they provide breakfast out in the park where you can eat in full view of the animals! Major shoutout to our driver Paul, who displayed an uncanny ability to locate the best sights and thrilling animal encounters. His knowledge and passion for wildlife enriched our experience, making each game drive an exciting exploration. Special shoutout to the front house staff, Jemma and Wilson, who were remarkably accommodating, efficiently organizing our activities and making us feel at home every step of the way. Their efforts greatly enhanced the quality of our stay.