I recently had an unfortunate experience during my stay at one of the hotels booked through your platform. While i acknowledge my oversight regarding the hotel's policies, i encountered difficulties due to unforeseen circumstances, exacerbated by my hearing impairment. Despite my efforts to resolve the issue and seek a refund, i have not received a satisfactory resolution. The situation is further complicated by the fact that i arranged for a friend to visit the hotel on my behalf, and she also expressed dissatisfaction with the room. Additionally, the safety of the area, particularly for women, was a concern. As a seasoned traveler with 26 years of booking history, this experience has been exceptionally disappointing. I kindly request your prompt assistance in facilitating the refund process and addressing the issues raised, including the safety concerns in the mentioned area. I appreciate your attention to this matter and hope for a swift and satisfactory resolution. Sincerely, syed askari abbas
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