伍德朗別墅的評論

別有一番天地

Disappointing Experience – Poor Service, Hygiene Issues, and Lack of Accountability We booked two rooms for our group of four via Trip.com more than 48 hours in advance, based on the hotel’s advertised availability. However, upon check-in, the receptionist (sunny) abruptly informed us we had to move rooms during our stay because the hotel was “busy.” and because we booked last minute less than 48 hours (which was untrue and not a valid reason to force room change). We simply did not want to be moved mid-stay and also was not informed prior. When we expressed this, the staff dismissed us rudely, stating we could “take our money and leave.” Their excuse about a “last-minute” booking was factually inaccurate and irrelevant given our confirmed reservation. The forced room change disrupted our plans, with staff knocking early morning to rush us out. The “upgrade” room they offered was actually a downgrade; smaller bedroom, stuffy, and with an unpleasant smell. Additionally, the hot water supply was inconsistent throughout our stay, and the kettle provided had visible stains of presumably mould buildup underneath, which raised serious hygiene concerns. That same night after room move, we found a cockroach on our bed. Next morning, the owner, michelle expressed shock and insisted this "hasn't happened before” which contradicts the staff's reaction when they arrived at night to clean the room, they appeared unbothered and simply said it must have come from the bathroom drain as if this were a common occurrence. Despite reporting the issue promptly, it took an unreasonably long time for staff to respond, and they refused to offer a room change, claiming no rooms were available. They only changed the sheets and mopped the floor, which falls far short of acceptable standards for hygiene and customer care. We did not ask for anything more than a clean room and a sincere apology. Unfortunately, what we received instead was defensiveness, denial, and blame, with the owner accusing me personally of having “an agenda from day one.” which was frankly inappropriate to say the least. The morning after the cockroach incident, the hotel sent a massage voucher as compensation for one of our rooms. We politely declined because we had other plans and because I was snorkeling (while others in our group went diving). It is concerning that a hotel offering scuba diving services seemed unaware of universal standard safety advice against massages within 24 hours of diving. Instead of addressing our concerns professionally, the owner reacted pettily. After accusing me of having “an agenda" for not taking voucher. It was quite clear that it was to keep us quiet from sharing our experience. she threatened to call Trip.com before we posted any review. This unprofessional and defensive behavior confirms the hotel’s lack of accountability. We are sharing our experience not out of spite, but to honestly inform future guests. If you value respectful service, hygiene, and transparent communication, I strongly would recommend looking elsewhere. This hotel’s handling of our stay was far below the warm and welcoming Thai hospitality we expect as a local Thai residents let alone for any foreign nationals visiting Koh Tao for holiday.

Если мы еще раз приедем на KhoTao мы обязательно остановимся в этом отеле! Очень красивая территория отеля, в отдалении от шумных улиц, но в пешей доступности. Очень много зелени, поют птицы, просто тропический рай); уборка в номере каждый день, никого об этом просить не нужно; можно заказать в номер не только завтраки но и обеды и ужины (в номере лежит 2 меню от разных ресторанов); очень удобная кровать; панорамные окна на пальмы, просыпаешься открываешь глаза, и видишь :🌴; чистейший и приватный бассейн с разной глубиной, в окружении тропиков, до сих пор скучаю и вспоминаю как же там было хорошо.. Также есть трансфер, мы не пользовались, но он есть. Как прибудет паром, слева от причала будут стоять парни с табличками названия отелей, ищите Woodlawn village. Ставлю 11 из 10 этому отелю ❤️

Our new visit to Wood this year! The only new thing is that the walls have been painted) I still like the place, but all the same problems as before remain. I would like the service to be a little better!❤️

Bon rapport/qualité prix en basse saison - agréable et sans nuisance - par contre pad de réel service hôtelier - et prix bien trop élevé pour revenir en haute saison pour un établissement qui ne fourni pas vraiment de service hôtelier - Pas de petit-déjeuner disponible - pas de bar - Pas vraiment d'ambiance.

Good location, very friendly service, and good laundry service. The accomodation offers pick up and return services to the center. Only down-side was that the shower occasionally did not have warm water.

Very nice hotel! A little bit too expensive! Service and room service was ok! In general it was a good stay! We appreciate it!

Super nice team, friendly super quiet I sleep good night in the middle of the green everywhere. The tea it’s very helpful

這個位置離市區很遠（步行30分鐘），而且你沒有得到任何回報，因為景色很悲傷。 設施也很差，房間裡沒有電話，所以你必須用自己的手機查看接待處，接待處也有一位女士，她不經常在那裡（7點左右以後，接待處就很冷）已關閉）。 酒店也沒有餐廳或密碼/兌換選項，所以當我完全震驚於我必須支付的 1000 泰銖作為押金（以前在五星級酒店是 0 和 500 泰銖）時，我被允許以 30 泰銖的價格攀爬 泰銖即可到達市區。

Sehr freundliches und hilfsbereites Personal. Vorort lässt sich preiswert die Wäsche waschen und ein Roller mieten.

Good hotel for the price. Large rooms, kind stuff. Only downside is its location - uphill, not paved road. Tough without  scooter

至於住宿的美學，它很漂亮，房間的景色是最好的，周圍的環境很自然，有我們自己的游泳池，背景是動物的聲音。然而，這項服務還有很多不足之處，他們在您抵達時提供了從碼頭到免費出租車的接送服務，但他們沒有給您發送訊息或費心讓您知道。當我們到達時，我們付了出租車費並解釋了發生的事情，他們沒有為我們提供免費乘車服務，而是告訴我們這不是他們的問題。另一方面，接待處從來沒有人，似乎沒有人在那裡工作，每次你需要東西時，你都必須等待，幸運的是有工作人員出現並通知接待員。如果你怕蟲子，最好不要來，因為蟲子相當多（蜥蜴、蜥蜴、蜘蛛等），而且它們還會透過空調進入房間。 上去的路很陡，而且沒有鋪砌，到處都是石頭，如果騎摩托車去很危險，尤其是在雨季。 最後，住宿的周圍環境可能很危險，因為掉落的椰子和巨大的棕櫚樹枝如果擊中您可能會造成很大的傷害。我從經驗中知道……他們看到一根帶刺的樹枝落在我身上，他們甚至沒有退縮。

Отель в центре острова в джунглях, до пляжей 20 мин. На улице есть рестораны, магазины, такси. В номере есть все, что нужно, горячая вода в душе.

A very pleasant experience at this hotel. You see the staff cleaning the grounds and the rooms and it reminds you of some staff movies like The Remains of the Day.