蘇美島Chinese Temple of Guanyin附近住宿

My daughter wanted to go somewhere really special to celebrate her 30th birthday and was interested in going to Thailand. Then she saw some photos of this hotel and it’s amazing views. After reading the reviews the decision was made. We were so excited and so hoped it would live up to everything we dreamed of. We had chosen a private pool villa and it was THE most amazing room with a private pool and outside jacuzzi in a beautiful garden. We felt like we were living in a dream. The big round inside jacuzzi bath in our bathroom was huge. On her birthday I had decorated our room and the staff matched the colours with petals on the bed and two cakes. One was made from towels the other was a delicious white chocolate one! The room was behind the main beach pool so we would get a buggy up to the lounge but we always chose to walk down the big hanging bridges back to the room. The views were stunning and the bridges and stairs looked so pretty lit up at night. We both visited the spa for treatments on her birthday which were very nice. We wanted to go to an ethical elephant sanctuary whilst in Thailand and the concierge booked us to go to Samui Elephant Kingdom. This was just a short drive from the hotel and was one of the high lights of our trip. It was a wonderful experience and we would definitely recommend it. The club lounge was where we had our daily afternoon tea and evening drinks and canapés. The club staff were great they got to know us and knew my daughter liked the duck spring rolls. To her surprise they brought out two on a plate with candles in on her birthday whilst singing “happy birthday“. It’s the little things that make it perfect. I would like to thank you all for everything. I can only remember a few names, Lisa, Knowfang, Meen, Markey but you were all great. A special thank you goes to Dow. You were amazing, kind, professional, friendly and very helpful especially when the air con needed attention. I can’t thank you enough. I had wished we got to see you before we left to say it personally but it was your day off. All the staff from management to ground staff were professional, friendly, polite and always had a smile on their faces. The service was excellent. The hotel app was great. If you wanted anything you just sent a message and the response was immediate. We wanted different pillows they were there in 5 minutes. We asked for sun loungers for our garden again there in a few minutes. We had a problem with the air con and immediately the engineers came. I have never stayed anywhere with such great service. This hotel not only lived up to expectations it surpassed them. It really was like living in a dream. Thank you to all the staff for making this the perfect holiday. We will most definitely be back.

預訂時,在預訂網站上查看我使用的照片,我非常期待這次入住,當我到達時,我的第一印象是迫不及待地想離開。我們被帶到一間黑暗的昏暗的小房間,但被告知可以升級到高級房間。幸運的是,它好多了,但仍然沒有像預訂網站上顯示的那樣。不要誤會我這個地方很便宜,位置很好,但可能會好得多。很髒,我們不得不去蓮花的清潔產品。牀也可能是一張花板,我不確定上面居然有牀墊?我們住的三天房間沒有打掃,垃圾箱倒空什麼的。游泳池區很髒,人們坐在那裏吸菸******,咳嗽和隨地吐;網站上的照片再次使它看起來很棒 - 在現實生活中不是那麼絕對不是精品酒店。積極的前台工作人員很友好和樂於助人。

Best experience with our private pool room suite Room is so spacious and with your own infinity pool overlooking the ocean it is just magical and mystical Th staff are absolutely welcoming and go over and beyond to help you have the best stay Although communication isn’t the best they try to understand and accommodate your personal preferences Cannot name all the staff there but all of them from the main boss down to security guard just will do everything to make you happy A mention to Mr Joe, he always was there to help us enjoy our stay and even gave us a personal tour to our wonderful buffet seafood dinner, thanks Joe Also San and Joe for our special anniversary dinner which you designed so we could have it on the beach which almost didn’t happen because of the weather The girls in restaurant and the top chef making our meals All the staff went above and beyond to make our stay most memorable Thank you all for your welcoming arms We wish you all good health hope to see you all again Angela and Bill Mihalakis room 108

【位置】酒店位於査文海灘，距離機場15分鐘車程，距離蘇梅島購物中心及酒吧飯店一條街10分鐘車程，漁人村夜市15分鐘車程，身為老牌奢牌酒店，酒店名字普及率極高，打車非常方便。 【硬件】酒店開業於2013年，雖然十幾年的酒店聽起來略顯老舊了，但經過我這個半吊子酒店控的體驗下來，設施維護的非常好，衞生條件不錯，大堂在中間位置，房間分佈在山坡上，坡度陡峭目測60度上下，需要高爾夫車接送，純純靠腿很傷膝蓋，大堂向下多數為叢林房（靠近沙灘有幾排海景），大堂向上多數為海景（具體幾個海景房型的區別沒研究，個人認為性價比不高），每個房間都附帶私人泳池，泳池尺寸不大，長度5米左右。沙灘據説是蘇梅島最好沙灘，實際體驗靠近海的區域比較細膩，大部分較為粗糙，海水品質中等偏上，鹹度比夏威夷的清淡不少，淺灘浪小果凍海，沒什麼生態，零星幾條小魚。 【房間】本次入住9棟02房，房間是開間結構，床和衞生間相比房間泳池做了抬高，空間感不錯，看得出當年在設計和用材上花了大量心思，東南亞風格的裝修會用到大量木質結構，維護保養相對困難，大多數東南亞的老酒店都會讓人有臟臟陰森的主觀感受，但這家衞生死角打掃的非常不錯，整體氛圍感營造的很舒適，包括入住前非常擔心的叢林房蚊蟲問題（我們一家四口全部吸蚊體質）都做的非常好，完全可以放心在房間泳池帶娃，點燃蚊香即可（個別蚊子無法避免，沒遇到其他奇怪熱帶生物），強烈推薦9棟房間，可以看到海景且植物密度不大，私密性很強，房間朝向正東，天氣好可以在房間看日出，清晨會有充足的陽光灑進房間，並且距離大堂、海灘、餐廳都非常近，度假感拉滿。（相比1棟的同樣房型，好了不是一點，有質的差距） 【服務】服務一直是泰國酒店的強項，也是度假感的重要來源之一，從入住開始非常貼心的介紹設施並解答問題，下車主動拿行李並送到房間（國內奢牌基本裝看不見，點名三亞艾迪遜、嘉佩樂），辦理入住後送到房間並脱鞋一一介紹房間設施，體驗感拉滿，但服務人員英文水準一般，也沒遇到中文服務，簡單交流OK，可以滿足他能聽懂的全部要求。（分享案例: ①餐廳服務人員在入住期間會記住你的房號，每次叫車回房間都會感受到被關注着，細節滿分；②在搬去康萊德的當天，預訂了人生spa行程-羅望子，小童不可入內，故和酒店溝通延遲退房至三點，在我們的房間被預訂的情況下，依然滿足了我們的要求，並單獨開了一個新的房間供娃休息，位於1棟） 【餐食】早餐為點餐與部分自助形式，選擇很多，出品非常不錯，三人吃了兩天基本無重複，燕麥奶冰拿鐵第一天非常驚艷，香氣十足，第二天怎麼試都水，不知道是心情變化還是咖啡豆批次問題，基本都不踩坑，強推含早，絕對值回票價，沙灘餐廳泰餐出品相對普通，但性價比非常高，甚至菜品單價是國內尚蓮越泰的一半，除去酒水，人均100人民幣出頭，這在一家奢牌酒店裡非常少見，雞尾酒偏上水準，威士忌和白蘭地沒好酒可選，基本軒O到頂，讓我背了老遠的但野梭魚毫無用武之地。 【不足】酒店公區不大，公共泳池面積較小，活動多樣性不強，小童設施不足，整體定位還是一個私密性的蜜月酒店而非親子酒店，按照我目前的心境修煉程度，最多待三晚，適合趕飛機或結合跳島遊、泡吧蹦迪等其他行程的人們，將這家豪華精選定位為一個承上啟下的中轉站毫無問題，甚至會給你額外的驚喜與度假感受，但想在這完全實現躺平，各方面都差了口氣。

170的價格在蘇梅島性價比很高了。因為前天晚上要去玩滿月派對，第二天一大早又要趕早班機回曼谷，所以就定了這家酒店中轉過渡，但是超過預期。酒店雖然沒有在海邊，但是位於蘇梅島最佳的市中心位置，旁邊就是蘇梅島最大的商場和夜市，晚上很熱鬧，地理位置十分優越。房間雖然比較小，但是衞生乾淨，性價比十分高！另外不得不説，滿月派對真的太嗨了！

A very pleasant stay! Especially Ammie, very nice staff, gave us extra attentive help and took care like a friend! We were satisfied with both the hygiene of the hotel room and the view, and the hotel's social accounts made the travel process more convenient.

五年前第一次住，那時候才開業一年多，所以非常新，這次有一點點顯舊了，主要是地面的有點發黑了。這次再來，還是那種感覺，非常喜歡他們的建築風格，拍照效果也喜歡。五年前來的時候住的是海濱區，那時候園林區還沒有，這次訂的是園林房，在海濱區對面馬路的園林區，check in 的時候還不知道，有點驚訝。園林區還挺大，佈局也不錯，植被豐富，也有自己的泳池，水挺深，要玩沙灘得過對面馬路。海濱那邊沙灘的氛圍感挺好，挺多大樹遮蔭，在沙灘椅上躺着很涼快。感覺上酒店住客有百分之四五十是國人，衹是他們早出晚歸，不怎麼泡酒店，所以存在感不強。和上次來的感受一樣，美中不足的是海灘比較差，而且比較多海草，沒什麼海浪，景觀也一般，選這個酒店就是泡在酒店裡，房間面積也夠大，私家泳池比較雞肋。泳池附近毛巾不足，也沒有人送杯水過來，可能是主要顧及沙灘那邊吧。入住的時候，我們把手機留在了上一家酒店，前台人員幫忙聯繫找回來的。下一次到蘇梅還會再來，衹是可能要五六年後了。

We spent 2 weeks at this lovely boutique hotel and loved every minute. The staff were so friendly and went out of their way to provide a wonderful service. Breakfast was buffet style with plenty to choose from and beautifully presented. The views overlooking the sea was just heaven! Housekeeping was excellent and if you had any problems they were resolved immediately. It was a beautiful beach front location and so relaxing. However, there were some days when the sea was very murky due to the build up of algae which would wash up on the shore and did give off a rather strong smell which unfortunately was quite unpleasant. The hotel was approximately 15 minutes walk to town but if you wanted to avoid the crowds, you could take a leisurely walk along the beach and cut through. Overall it was a great stay but perhaps next time may consider a hotel a little closer to town.

因為帶着小朋友，考慮到不方便換酒店，就連訂了5個晚上，酒店總體環境很好，度假風滿滿，小朋友每天在泳池玩得不亦樂乎。但是酒店的早餐就比較單一，天天一個樣；房間很寬敞，有大陽台方便晾曬衣服，不過毛巾這些看着不大乾淨，床單也有些污垢。最讓人無語的是，酒店把另外一家客人在餐廳的消費，錯誤的記到了我們房間，我們跟前台溝通，要求查看監控，從監控畫面一眼就看出不是我們，但這時酒店工作人員還在糾結，既然不是我們，怎麼簽單是寫我們的房號，本來前面經過反覆的溝通，監控畫面就在眼前，事情就很明顯了，工作人員還不承認是他們酒店的過失，我們這時很生氣了，感覺酒店是找不到消費的這家房號，就想把賬記我們房間，我們當即要求酒店自己查一下入住記錄，和監控圖像對比，找到了這家人入住的房間，前台才把賬單修改了，然後工作人員才承認他們的失誤，搞得退房時很不愉快。感覺酒店在處理問題時很不專業，這麼小的事情要反覆溝通，服務人員還是得加強培訓呀。

設施：度假村很大 維護保養的很好 小童俱樂部不小 有室內外 衞生：打掃非常乾淨 每天兩次 晚上夜床時候還會打掃一次且送小禮物（第一天薑糖 第二天菠蘿糖） 環境：鬆弛感滿分 很喜歡這種安靜的度假感 服務：最棒就是服務 因為我們帶孩子 會很貼心準備海景view房間且沒有階梯方便推車 另外提前告知酒店是孩子生日 入住送了一次生日蛋糕 生日當天從餐廳開始所有服務員都會祝福 並且又送了一次蛋糕 講實話滿意度爆棚了 可能對我們來説這個價位這個服務和房間大小設施 無可挑剔了 下次再來蘇梅 還會選擇Ritz