The Conrad Koh Samui was hailed by many netizens as one of the crown jewels in Hilton's Asia Pacific hotel portfolio and having experienced it, I would proudly say the same too. I would even rate this as the best hotel experience I've had in recent years with full marks given to the hospitality of the staff, amazing views and great rooms. My wife and I had the best time during our 3D2N recent trip to Conrad Koh Samui where we booked a villa for 2 pax. The hotel is situated at an amazing location with legendary views of the sea and sunset from your own villa, which has a private infinity pool for us to lounge around. Despite it's age, the villa is maintained in a great condition and recent refurbishments which I understood took place during the COVID19 years further enhanced our experience of staying at the Conrad Koh Samui. Most of all, what made our stay so great was the hospitality of the staff on site. Everyone we spoke to was friendly and welcoming. Special shout out to Jack Huang (Assistant Guest Relations Manager), who reached out to us via email prior to our arrival and kept in touch with us via whatsapp (almost on a 24 hrs basis) to ensure that we had everything we needed throughout our stay. He made my wife and I feel welcomed from the first minute we stepped onto the resort, addressing us by our names each time he sees us, making us feel like we are old friends of his. Even after we have left, he made arrangements to mail us an item which we left behind at the hotel despite his busy schedule. We are highly appreciative of him and his team for taking such good care of us during our stay and their hospitality is definitely one of the reasons why our stay is highly memorable! If you are looking for a place to unwind, I would definitely recommend staying a few days at the Conrad Koh Samui!
My daughter wanted to go somewhere really special to celebrate her 30th birthday and was interested in going to Thailand. Then she saw some photos of this hotel and it’s amazing views. After reading the reviews the decision was made. We were so excited and so hoped it would live up to everything we dreamed of. We had chosen a private pool villa and it was THE most amazing room with a private pool and outside jacuzzi in a beautiful garden. We felt like we were living in a dream. The big round inside jacuzzi bath in our bathroom was huge. On her birthday I had decorated our room and the staff matched the colours with petals on the bed and two cakes. One was made from towels the other was a delicious white chocolate one! The room was behind the main beach pool so we would get a buggy up to the lounge but we always chose to walk down the big hanging bridges back to the room. The views were stunning and the bridges and stairs looked so pretty lit up at night. We both visited the spa for treatments on her birthday which were very nice. We wanted to go to an ethical elephant sanctuary whilst in Thailand and the concierge booked us to go to Samui Elephant Kingdom. This was just a short drive from the hotel and was one of the high lights of our trip. It was a wonderful experience and we would definitely recommend it. The club lounge was where we had our daily afternoon tea and evening drinks and canapés. The club staff were great they got to know us and knew my daughter liked the duck spring rolls. To her surprise they brought out two on a plate with candles in on her birthday whilst singing “happy birthday“. It’s the little things that make it perfect. I would like to thank you all for everything. I can only remember a few names, Lisa, Knowfang, Meen, Markey but you were all great. A special thank you goes to Dow. You were amazing, kind, professional, friendly and very helpful especially when the air con needed attention. I can’t thank you enough. I had wished we got to see you before we left to say it personally but it was your day off. All the staff from management to ground staff were professional, friendly, polite and always had a smile on their faces. The service was excellent. The hotel app was great. If you wanted anything you just sent a message and the response was immediate. We wanted different pillows they were there in 5 minutes. We asked for sun loungers for our garden again there in a few minutes. We had a problem with the air con and immediately the engineers came. I have never stayed anywhere with such great service. This hotel not only lived up to expectations it surpassed them. It really was like living in a dream. Thank you to all the staff for making this the perfect holiday. We will most definitely be back.
Obsługa na najwyższym poziomie, piękne pokoje. Wszyscy starają się bardzo aby tobie nie przeszkadzać. Fajna impreza w Beach Club. Ceny oczywiście wyższe niż wszędzie ale warto spędzić tu czas. Dziękujemy za super zabawę oraz odpoczynek i do zobaczenia następnym razem. Napewno wrócimy jak będziemy na wyspie Ko Samui
I booked Rocky’s mainly because it was “starred” in Lonely Planet, and the price did not feel outrageous for what appeared to be a fine looking and well-reviewed resort. Somewhere to enjoy for a few days at the end of a long work trip in Asia. Initial doubts over it not being directly adjacent to the main Lamai beach were quickly banished. In fact, after my one visit to Lamai beach, the southern end of which is about a 15 minute walk from Rocky’s, I was only too pleased to return to the peace and tranquillity of the hotel. I stayed in one of the rooms overlooking the garden pool. The room was amazing: huge, beautifully appointed with great balcony/terrace, and a huge bathroom. Within 30 seconds you are swimming in the garden pool, or within a leisurely couple of minutes, can be swimming in the sea or the hotel pool next the beach. The beach itself is small, yes, but it’s right next the hotel pool, and feels safer and less steeply-shelving than nearby Lamai, and is pretty much for the exclusive use of Rocky’s residents. There is a great beach-bar by the pool and the whole place feels just the right size. There is an old offshore reef you can kayak to at low tide, and have a swim off there. The water is a little clearer and stays waist to chest deep for some way. But if you go out there, make sure you wear some sort of footwear as the coral is sharp at that spot. The headland makes the cove calmer during higher winds than at Lamai. The water at all the beaches the week I was there was not so clear but there were a lot of storms so that tends to churn things up a bit. Brilliant, attentive and helpful staff throughout. Food was excellent, even if some dishes and drinks seem a little overpriced. The setting, location and high quality accommodation more than compensated. Plus, you could order food up to quite late, and always someone at the bar to serve you a drink well into the night. For a change of dining scene there are a number of really good restaurants very nearby. Scooter hire is pricier than in town (relatively speaking) but there’s a certain peace of mind knowing you’re booking through the hotel. Even with its Lonely Planet approval, Rocky’s is an understated gem of a hotel/resort on this island.
該飯店完美實現了其在海邊的泰拳傳奇目的地的理念。通過主題“泰拳”獲得泰國風情的啟發 - 泰國最寶貴的寶藏之一,自然而優雅的設計,令人愉悅的當地菜餚,以及通過泰拳健身房令人興奮的草藥浴帶來的無限放鬆。 “Hin Ta Hin Ya”是蘇梅島的旅遊景點,距離飯店只有幾分鐘的路程。
訪訪客2023.02.21
It was a perfect week spent other there. The decoration of this hotel based on the Thai boxing is exploited in every details. The room is very beautiful , have space , the bed is confortable and the view on the ocean is amazing. The location of the hotel is perfect for every tourist place and the access to the private beach is just amazing. The breakfast is very delicious and very fresh , it is changing every day and the fact that it is an « à la carte » menu is much more better than a classic buffet. The best is the staff , from the people at the swimming pool , the bar , the restaurant , the spa , the reception , the muai thaï trainer.All of them were just amazing , kind , friendly , very polite and respectful. Always would like to help us for any subject. I highly recommend this hotel if you want a relaxing time and perfect time.
泰屋海灘度假村坐落於拉邁海灘,優越的地理位置使它成為蘇梅島一個令人嚮往的住宿選擇。 在該地區觀光很容易,Ko Ko Gallery、Samui Heart Massage Centre和蘇梅探險水上樂園都在飯店附近。從飯店出發可方便前往市內的眾多著名景點,包括Silver Beach、Racha Thammaram Temple和西拉努寺。客房內的所有設施都是經過精心的考慮和安排,包括房內保險箱、空調和液晶電視機,滿足您入住需求的同時又能增添家的溫馨感。電熱水壺和咖啡壺/茶壺可供使用,便捷的客房設施定能讓您倍感舒適。浴室內提供拖鞋和吹風機,讓您感受到賓至如歸的享受。您可以到酒吧與朋友暢飲聊天度過閒暇時光。如果旅客願意,飯店可以提供滿足需求的客房送餐服務。您若是問我還有哪些可供選擇的美食,一定會極力推薦周邊的Saffron at Banyan Tree Samui(東南亞菜)、查汶小廚房(燒烤)和Balance Restaurant(亞洲菜),前者的紅咖喱蟹肉最為著名。飯店設有卓越的休閒遊憩設施,比如按摩室。為了方便旅客,飯店會提供接機服務。
2023.11.19
We vacationed with our family in May 2023. Everything is great. Excellent rooms, service, excellent breakfasts. We lived in two rooms: Garden Villa and standard. Great pool. Excellent sea, the entrance is not too shallow and not too deep. The hotel's location is in the very center of the Lamai beach coastline with many restaurants and massage centers. BUT!!! I again booked and paid for two rooms for 2024 through trip.com. After that, I emailed the hotel to confirm that they had received the payment and were seeing these 2 reservations. There is still no answer. If hotel representatives see this review, please contact me immediately by email (if the hotel’s email is temporarily out of order, please write to me from your personal email).
The best thing about this hotel is the staff! They work so hard and handled any problems we had the best they could. The hotel does need updating, We were allocated a Mountain View room, you could just see it behind all the wires and busy road, we upgraded at a cost to a sea view, it was worth it, the view was stunning! The room was comfortable and clean, as much as I tried not to, I couldn’t help but flood the bathroom, the water runs along the bath and straight to the floor! Breakfast was nice and again the staff were really on the ball, the service was faultless! In reception there is a pond that runs all around with several koi carp in, we brought some fish food from one of the pet shops and fed them every morning (there is food behind the desk if you want to fed them) The beach is lovely, Despite the place needing updating and a few repairs I would stay here again, we had a lovely holiday in Lamai.
蘇梅島萬麗度假飯店依山而建,平緩的山坡延伸至令人陶醉的蔚藍大海,豪華的客房住宿設施設有私人漩渦浴池和寬闊的露台。遠離塵世喧囂,享受您自己的海邊別墅和私人泳池,在與世隔絕的海島村落體驗水療度假飯店帶給您的舒適與奢華。這裡是度假逍遙遊、旅遊婚禮或行政會議活動的上佳場所。 飯店著名的 Quan 水療中心提供各式芳香護理,讓您重新煥發無限活力。 各種休閒設施供您強健體魄,放鬆身心,您可以選擇在健身中心健身、在清涼泳池裡游泳,或者在當地的鄉間來一次休閒山地腳踏車遊。 日落時,您可一邊欣賞泰國灣 (Gulf of Thailand) 的美景,一邊品嚐芬芳雞尾酒,好不愜意。 然後,在您的私人別墅裡享受著溫馨的晚宴,度過最美好的時光,或者在挑選我們供應當地和各國美食的三家餐廳中的一家,享受可口的晚餐。
訪訪客2023.08.26
My recent three-night stay at the Renaissance Koh Samui was an enchanting journey, filled with an exceptional level of service that beautifully compensated for the hotel's aging facilities. From the outset, the resort's fusion of Asian and Thai architectural elegance warmly welcomed us, accentuated by the delicate blend of styles and the presence of wood-clad interior columns, real wood floors and furniture. This seamless integration of tradition and geographical context, with brick and tropical roof tiles, created a captivating atmosphere. The lush foliage and well-grown trees embraced the surroundings, creating a vivid backdrop that captured the essence of the beachfront location. While time had etched its marks on the facility, the fusion of architectural styles and natural elements into the design remained a captivating feature. Our overall experience was outstanding, even as we encountered a few unforeseen challenges. On our second night, our beachfront BBQ plans were thwarted by the weather. The staff's quick thinking and adaptability came to the forefront as they seamlessly transitioned the venue to an indoor space. The speed and willingness with which the entire BBQ setup was moved indoors showcased the dedication to providing the best service possible. Moreover, on our third night, the pool bar staff went above and beyond by suggesting a private beachfront dinner to make up for the previous night's interruption. Though this well-intentioned plan was again impacted by the weather, their commitment to ensuring our satisfaction remained unwavering. What truly set this experience apart was the unwavering dedication of the staff. Their warmth and attentiveness overshadowed any inconveniences we faced. The restaurant and bar team, led by K. Woody, Honey, and Ken, consistently exceeded our expectations. Their personalized service made us feel genuinely valued as guests. The culinary journey, particularly the breakfast led by Executive Chef Chef Seng, was a delight. Despite the aging signs of the facilities, the culinary offerings maintained an impeccable standard. The coconut water coffee, and Samui Egg Benedict were exceptional, showcasing Chef Seng's expertise in curating a blend of local and international flavors. In summary, my stay at the Renaissance Koh Samui was a testament to the power of exceptional service to transcend the limitations of aging facilities. The resort's captivating fusion of architectural styles, the embracing of its environment, and the staff's dedication created a memorable retreat. The team's responsiveness, especially during weather-related interruptions, demonstrated their commitment to guest satisfaction. As I reflect on my stay, it is clear that the warmth of hospitality and the genuine care extended by the team are what truly define the Renaissance Koh Samui.
訪訪客I read many reviews about this resort and studied the Mantra Samui website, but never learned until after I booked (4 nights stay) my room that they had cancelled , during Covid, the regular shuttle that took guests down the hill to Fisherman Villa. I learned this because I called the hotel before my trip to ask some questions and also ask how to reserve a place on their shuttle. The resort does have one auto/driver that will drive you down to the bottom of the hill if it is there, and if it is not picking up someone at the airport. The shuttle delivers you directly to the bottom of the hill, is pretty much is just a local road. Then you can wave down a taxi and negotiate the price. Some fun! The Mantra Sumai should update their website to say the regular shuttle has been cancelled, and replaced by their maybe available one car. Continuing my story... We booked a massage at another hotel that is about 20 minutes away, and gave ourselves one hour to get there. So the night before we reserved to get the ride down to the bottom of the hill for the next day afternoon. When we went to reception, we were informed there was an accident, which was a flat tire, and the tire 'might' be fixed in half an hour and then another 20 minutes to get back to the Mantra. They apparently felt no responsibility to contact us. Just wait for the guests to show up and then tell them. They felt no responsibility to call the driver for any update. They then offered to call a taxi, but that would take about 20 minutes to arrive. Also when you call a taxi there is no opportunity for negotiation. My hour was dwindling. Well 20 is better than maybe 30 + 20 minutes. So they called the taxi. Luckily the Mantra driver showed up after 15 minutes, and the taxi was cancelled. My conclusion, after all the interfaces with reception, is they have a poor sense of responsibility and lacking the ability for logical thinking to provide a good guest experience. There are other examples beyond the above. Our suite room was in good condition, and everything functioning. Well, except the phone did not work, but I did not need that. The suite has a king size bed and a separate built in bed in the back of the living room. OK, so 4 people can stay. But the flaw in the suites is there is only a 2 person love seat to sit on. There is no chair, and no desk. It is no fun to use your laptop when the coffee table level is below your knees. A simple 4 leg table for a desk, and a simple chair would be nice, and not cost very much. They do have an on-site co-work room somewhere, but I did not use it. I think it is an extra cost and I did not have that much work to do anyway. The highlight of the Mantra Samui was the included breakfast. There are many cooked to order choices plus a buffet of juices, fruits, cereals, yogurt, pastries, and several breads you can toast yourself. We tried every item on the breakfast menu and all were nicely done and tasty. Very good coffee and tea made to order i
訪訪客Upon arrival we were awe struck with the organic beauty of the island which we were about to stay on.. After a short boat ride we had arrived in paradise and welcomed with warm smiles and refreshments. We were Taken to our room on our golf buggy (no motorised vechiles on the island yay). Our spacious waterfront room topped off with an infinity pool looked out over the Gulf of Thailand and was immaculately clean and serviced daily by up to 3 housekeepers at a time. We dined at Both Hue restaurant (our favourite) and also Long Dtai Both displaying fresh produce daily, some items unavailable from day to day which suited us as we knew it was all fresh 👍 The Staff Led by Urs (GM) and Patzy (Restaurant manager) were all friendly and attentive. The Day Spa exceeded our expectations with numerous treatments available to ensure you remain relaxed on your holiday Ignore the bad reviews on here about this property The place is amazing without fault!! We will be back ✌️
訪訪客用戶現在泰國已經對中國不友好了!都是坑
沒有付款寶付款,沒有銀聯
這個服務3分我不是給酒店的,泰國對中國人的服務差是給這個酒店對面旅行社坑錢!見圖1
酒店對面有過旅遊代理,裏面是一個老外Boss帶着泰國妞,這個年輕泰國女的真的很過分,定好去機場,結果因為我老公吃壞肚子上個廁所,晚出來10分鐘,司機走掉了居然沒等我們!我們之前等別人呢?酒店前台説司機會回來。
我電話她,她居然説再重新付1700泰銖就因為我遲到!我們下午四點飛機,一大清早起來收拾吃早餐,包車去的萬倫機場,居然不等我們!
我讓她退錢!她也不肯!
後來我沒辦法衹能定蘇梅島到曼谷直飛還是滿員,後來衹能泰囧了包車5000去的萬倫,後來浪費了差不多3000人民幣才到!我氣急了!
一定會發視頻到Ti K T OK 讓大家好好看看泰國旅遊那麼噁心🤢專坑中國人,其實其他泰國辛苦工作人員蠻善良的,我來了7次泰國,這次最失望!
説説;沒有中文服務!泰國人英語都很不好!我英語六級都要想想他們的語調很奇怪,但他們能聽懂,不要快衹要單詞。
酒店環境很好,市中心最好了,旁邊是Akrbar酒吧有點吵,但是酒店300米走走就好了!前面轉彎就是200泰銖借車,舊的150泰🐷,很良心,酒店收費300
這次我真的浪費了將近4000人民幣的機票錢。氣死我了!衹是因為司機沒等我
Great location. Beachfront with great beach, lovely warm calm sea. Beanbag’s & parasols are plentiful. Lovely pool area with sunbeds (music a little loud) hotel location great. Few minutes walk to all the shops, restaurants and nightlife. Easy access without the noise. Great Thai restaurant just on the left as you walk out of the hotel before you reach the main road. Would definitely recommend, you won’t be disappointed. Food & drinks available to buy at beach bar. All arrived hot & were really tasty. Dining area has great views of the beach but they provide the most basic breakfast we’ve ever had in a Thai hotel. No pastries or croissants but there is a choice of brown or white bread to toast with jam etc. Coffee is extremely weak like they’ve watered it down but there are posters advertising other types of coffees you can purchase at an additional charge. No fresh egg station available instead precooked fried eggs in a serving dish. Salads, meat & yoghurt unfrigerated so warm. Even the orange juice/cordial is nearly as warm as the coffee. When I & several other guests asked them for ice we were just told none available. No Thai welcome or smiles from staff at the breakfast dining, they all look really sad & miserable. We booked the delux room which is ok but bed is beyond Thai firm it’s rock hard & no other seating in the room. Although the TV had a couple of English channels the signal was usually too weak to get a picture. Could be a really nice stay if they just didn’t scrimp on a few basics & the breakfast staff looked like they wanted to welcome their guests each morning
訪訪客用戶Don’t go there, filthy, no sun lounges, pool filthy, are around pool filthy, room shabby, dated. No bar outside, could not get a drink, bar inside hotel 30 years old furnishings shabby seating stained and mouldy, carpets filthy. Got there in the morning7.30 was out of there by 10.30 booked another hotel. Saw the video on utube it looked fantastic. Do not book this hotel ruined our holiday.