椰子巷別墅(Coconut Lane Villas)

Très belle endroit au millieu des cocotiers de koh phangan, un lieu très calme et très paisible où l’on s’y sent bien ! L‘accueil est formidable, gérants très sympa, je vous conseille vivement cet endroit !

Hey everyone! I just had an amazing time at this super cool villa resort on Ko Phangan island. Bruce and his dad were the best hosts ever, super friendly and helpful. The villas were cozy, clean, and had everything we needed. We couldn't get enough of the swimming pool – it was perfect for chilling out and enjoying the sun. Bruce and his dad really made us feel at home, always up for a chat and full of great tips about the island. If you're heading to Ko Phangan, don't miss out on staying at this place.

Don’t recommend! This is the most horrible renting experience in Koh Phangan. We found this place on Facebook and agreed to rent it for 1 month, we paid 23 thousand baht in full and also gave them 10 thousand baht deposit. We moved in and that is when all the problems started popping up. 1. The place is nothing like the photos, it’s run down and dirty it smelled like cat pee quite strongly, the smell was so strong that our things and clothes started smelling the same. 2. The pump was broken and was making terrible noises all day and night and it was hard to sleep through it. 3. There were a lot of minor issues like, broken toilet seat, broken shelves, the light switch that didn’t work, broken door handles. The place is in general old and run down. 4. Broken front doors that you can just slide to the side and enter, so the lock there doesn’t make any sense. 5. Dirty sofa, that smelled like sweat and cat pee, with a lot of stains the nature of which I don’t even want to know. 6. Wifi was horrible We were quite shocked and disappointed so we wanted to address this stuff to the owners who seemed nice at the beginning. When we started to explain the situation to Bruce and Jana (the owners) they got quite angry. Bruce started yelling and being aggressive which added up to our original shock. They said that if we wanted to move out, we could leave anytime but they’d keep all our money because it’s our “problem” that we didn’t like it. Also, Bruce said that if we wanted to rent the place daily we would have paid 2 thousand baht per day, which is frankly laughable. It seemed quite unfair to just give these people our money and we decided to stay till the end of the month but asked to at least fix things. They fixed the pump and cleaned up the place so the smell was less distinct. Still we were determined to move out when our month ends and thought that it would be the end of the story but sadly it was not… Second week of our stay they asked if we were staying after our rent ends and we said no, that’s when they started bringing people who were interested to rent our villa. So we had 3 weeks left but visitors were coming almost every day. The feeling was like we lived in a zoo. The situation was very uncomfortable and added a lot of stress to our stay, but they kept bringing people and just didn’t care. Also, someone reached out and said that when showing the house they told them that they can take a key and enter anyway, if we are not home. When finally our stay came to an end , we cleaned out the space and asked to get our 10 thousand deposit back ( we even moved out 2 days before the agreed date). And they said point blank no! They were evasive and didn’t want to talk, Bruce for some reason was asleep and was not available. When we finally got an explanation it was because we “agreed” to stay there long term and since we decided to move out earlier they needed to “apply” an extra charge. But that was NEVER agreed before, NEVER discussed and NEVE

Up sides: location. It is a beautiful place, lush and green. Chickens, cats and dogs running around. It's like living on a farm. Very quiet. It could be a true piece of paradise, and it probably was back in the days before covid and before a change of management.... Down sides: Today this is a run down place. The one bedroom house we had was extremely dirty. Not possible to clean cause hadn't been well cleaned for too long. Many cockroaches. I know they are everywhere in Thailand and we have seen them in all our houses but not like here. The house was infested. They were in the bathroom, living room, kitchen, bedroom. (Also our neighbors in the bigger villa next door had the same problem). Furtinure was old and smelled of cat pee. The swimming pool wasn't cleaned properly and turned green every couple of days so that we couldn't swim half the time we were there. The owners didn't return our deposit when we left without a valid reason and even lied to us about an agreement that we never made! Also they charged us with an insanely high electrical bill. They still think their place is a luxurious resort and deny all complaints. We are not the only ones having had similar experiences. They have to step up their game and do a big investment in the property (and themselves) or just sell the place. Time to wake up if you want to keep the place alive guys!