馬拉巴旅館

Nous nous sommes laissés berner par une pub mensongère et une présentation sur le net trompeuse. Aucun attrait dans cet hôtel, d’une saleté repoussante. Pris une suite à un tarif de ministre, pensant qu’il s’agissait bien d’un relais et château ce dont je doute fort ou alors cette chaîne a bien baissé ! Vue sur le dépotoir d’à côté, tout est sale dedans, dehors, autour… Ne vous avisez pas de marcher pieds nus sans la chambre. Service catastrophique assuré par une jeunesse non formée qui ne comprend pas quand je demande un pot d’eau chaude et qui me rapporte par trois fois une bouteille d’eau. Ce lieu fera le bonheur d’une clientèle non regardante à des tarifs intéressants mais, à 730€ la nuit, j’avoue que ça me reste en travers de la gorge…

Bella casa tropicale , camera super fantastica, staff eccezionale… ero in una camera su 2 livelli , con 2 terrazzi privati e un arredamento molto interessante… molto buono il ristorante … tutto molto piacevole.. Annamaria , beautiful Indian lady saprà consigliarvi su tutto quello da fare a Kochi

When planning a three week trip to India, we were attracted by The Malabar House’s website featuring a stylish decor and Relais Chateau status. While it is a small but attractively designed and decorated property, we found our stay to be disappointing. The room was satisfactory - although we missed having a “real” closet for our clothes, only an exposed rack and two drawers were provided. We left many of our clothes in our suitcases on a bench in the room. The bathroom was commodious. However, the customer service left a LOT to be desired. Requests to housekeeping were not met without a second reminder. A dirty dish was not removed the next day during standard cleaning. Dining service was slow and disorganized. Our tea and coffee arrived…but it took 5 minutes to get the milk. The wine bar was open but deserted and clearly had not been bused from the night before. IMO the owner/manager needs to take a more hands on approach and provide better training to bring this hotel back to what I understand was a favorite Cochin property.