Hotel is more suited for business travellers as nearby corporates offices suggests. As a solo leisure traveller the hotel was not for me, in terms of sightseeing etc with everything futher away. Breakfast and dinner selection was somewhat limited but nice food. Prakash the waiter served with care and efficiency. At the Spa on one of the nights there was no one there at the reception to take queries as the one and only therapist was engaged with an appointment! So what does one do wait for hours to be atteneded to? As a sign suggested i left a message for a call back for an appointment, but got none.
We found Abirami, Sandra,Shalini and Naveen very welcoming, friendly and helpful. The hotel was excellent the atmosphere, decor and the lovely big rooms. We had 2 rooms, the bathroom was spacious and very clean, in the bedroom the beds were perfectly made up and pillows and bedding were of good quality for a perfect night sleep. The location of the hotel was good and as there were lots of shops and markets nearby it was within walking distance to go around. The only complaint we found was that although the restaurant and the cafe had very good menu catering for everyone we found the service very slow. We went to the cafe and ordered few snacks and warned the staff we didn't have much time as we were going on a tour we were told the food would arrive in 25 mins and only half the order arrived on time and the rest arrived as we were about to leave so we had to reject the food as it had arrived too late and our pickup had arrived. The evening meal was same between taking order and getting the drinks and the meals we had to wait quite a while. We couldn't understand why as there were not many diners at the time. The staff were just standing around.
訪訪客I’m a British/ Australian female traveller who visited India for the first time with my Partner. Kerala is the first place we visited and I was incredibly impressed with how clean, safe and comfy the homestay was. It is in the perfect location, very short walking distance to Princess street. The hosts are incredibly friendly, they helped me with my washing and also made us two delicious homemade breakfasts. The air conditioning worked really well and there is also a fan. Will recommend this place to any traveller and I would definitely stay here again.
訪訪客We had a comfortable stay here with very welcoming hosts. The hotel is clean and very convenient for the sights of Cochin. Great value for money. When we arrived it was quite late and pouring with rain, so it was lovely to be greeted with smiling faces.
SshortsortieThe hospitality industry is so profit driven it has lost its perspective on its true purpose. It is rare to find a great hotel but funnily enough it is rare to find a very bad hotel or a bad hotel experience. Neemrana Tower House in Cochin, was a bad experience for my family. I booked a family room (1 king bed+1 queen bed) with an extra bed for 2 days and nights, for 4 persons from May 13th to 15th, 3+weeks in advance after clarifying details on their websites, other platforms and by calling the Manager operations, Ms. Vinita Vijayan herself. I was told that yes it was available and that booking any later would not guarantee the same facility. The booking was done online in full payment for 3 persons with extra bed charges to be paid at the hotel on arrival. I reconfirmed our booking a few days before our travel as well. At no point were we aware or told that the premises were being renovated. Come 13th of May, when we reached the hotel just before 4pm after traveling from Pollachi, we noticed that the hotel was under repair with no staff in sight to immediately receive or guide us. I walked into what seemed like the reception, saw no one and then looked further in, to see a lady who was the manager working on her system in her office. I introduced myself and had to ask her for guidance and help for parking and baggage. After 15 minutes of that, we checked in. I even paid up the additional extra bed charges for 2 days. As we were moving to our room, we saw that all the rooms were being renovated. Our's seemed to be the only one ready. On asking about the pool the manager said that it was being renovated too. Basically apart from meals in our room or the dining area, the rest of the hotel was unusable. On confronting the manager, she said she had informed us and it was updated on the website. Both NOT TRUE, which I double checked. She offered no compensation or even explanation. That's when we got upset and I asked for some reparation of what was an obvious con. She was unapologetic and almost indifferent! Long story short, we took care of our own comfort. I insisted on a refund, which was promised with no timeline. Refund of the extra bed was offered too of the day we were staying and the next, but the manager refused to commit in a mail. The next morning despite assurance of a formal mail about the refund as payment was not immediately possible, there was nothing. After insisting, a short mail was sent promising 1 day's refund. We checked out at 10.30am. After about 2 days, 1 day's refund was done without the additional bed charges including the day we did not stay( we were charged for a bed we did not use) Throughout the stay there were no efforts to make us comfortable. The breakfast was lack lustre and just average with runny scrambled eggs. Definitely not going to trust the Neemrana brand again. Beautiful property, horrible management.
訪訪客The rooms are really comfortable with elegant view of backwaters and with a private balcony! You have everything inside the room.. a dining table, cozy couches, a microwave oven, a refrigerator, a washing machine, an electrical induction cooker, cutlery crockery etc.. I stayed in an apartment with living room, kitchen, two TVs, Two air conditioners and a lot of space.. wonderful stay just few Kms away from the city.. highly recommend this place..
訪訪客用戶Great place to stay. Rooms : 4/5. Good rooms with all basic amenities what you can expect for a short stay. Good bed, clean linen, clean towels and bathroom. You may not get very hot water; Only lukewarm water because of solar heating system. Location - 4/5. Easy access to Metro, Cab and Auto. Breakfast - We didn't include that in our package. Plenty of options available nearby. Staff : 5/5. Always attentive and supportive. We will surely comeback.
訪訪客用戶Professional hotel with everything perfect. From start till end of the trip, it was full to full professional. The design of each and every minute details is good.
We did not stay in this Hotel, we only visited the bar/terrace for a drink. The bar has an exceptional view onto the Arabian Sea at the mouth of the Periyar River. This is a great place to chill out and watch the sunset while you observe the boats sailing in and out of the river. The Hotel is built on the perfect spot. I of course do not know how the service is for an inhouse hotel guest but I will comment that the bar/terrace woud eally benefit from a good dose of Managment. Over our several visits we thought it looked a liitle like a staff social club. Having said all that, if you are in Kochi this is a great place for a late afternoon drink.
訪訪客用戶Had a nice experience from the crescent suits cochin, room was neat and clean, family friendly hotels, i travel-led lots of places so the service that i got from here i can say clearly exceptional, staffs are friendly and supportive for my needs, highly recommendable for couples and families
訪訪客Visited on 31 Dec, Mr. Ravi is helpful and guided the plans to visit in fort kochi. Best location to stay in fort kochi. Rooms are comfortable but services were not good, no hot water, basic items are provided like water bottle, mugs, dustbin etc by asking specifically and it seems due to vacation season.