I think it's important to transcend some of the BS I've seen and read regarding the hostel. Firstly, it looks incredible in the images on various booking sites. Not quite so in real life. It all actually looks pretty drab and tired. The room I booked wasn't great (dusty, loads of hair clogged in the basin, gunk over the mirror, dust and dirt on the lightbulbs), and I couldn't even get a warm shower. The AC didn't work. On arrival there was no-one at the desk, just a sign suggesting an online check-in, but I couldn't receive the OTP, therefore couldn't check in, and had to wait 20 minutes for someone to arrive. I didn't complain. I generally don't complain. On reflection, maybe I should have. There are past reviews from 6+ months ago that mention hair/dust/dirt, and replies from Zostel that the issues will be addressed though, cleary, they haven't. Staff - nice, though could be more informative. My experience doesn't quite reflect the experiences that some others mention. I didn't get any advice, friendly chat etc etc Rooms - not great, in my opinion. Dirty. Tired. Location - pretty much everything Fort Kochi has to offer is within walking distance, or a short tuk tuk ride. Rooms: 2/5 | Service: 2/5 | Location: 3/5
滿意
108 評價