We have booked a non-refundable room as it was the only option available at the time of booking. I understand what non-refundable means however i had to cancel the trip due to force majoure - my daughter got seriously ill and we ended up in a hospital for couple of weeks. She is getting better now but still not well. We simply could not go. The hotel refused to give us any refund, even partial to cover their expenses. We got our money back for the flight and other accomodation but not this one. The hotel did not even respond to my last emails. Life is not about the money. Life is about being a human being. We simply cannot recommend the place.
翻譯