The hotel failed to clear its driveway of ice, which made it dangerous for older people like my wife and me to walk safely in the area right outside the front door. When I asked the person staffing the front desk to mention this to management, she told me that it wasn’t her job to clear the ice. I knew that. But it was her job to treat me courteously and hospitably, and she failed on that front. I won’t stay here again.
翻譯