諾克斯維爾/市區凱悅嘉軒飯店(Hyatt Place Knoxville/Downtown)

We were able to check in around 2pm which was great. We took a shower, change and left. We returned at 9:30pm to find that the TV didn't work. We called the front desk who told us that they would send a signal and to check again in a few minutes. 15 min later the TV still not working. We call the front desk and supervisor Daniella wanted to send someone to fix the TV or change rooms at almost 10pm. We refused because we had to be up at 6am. Daniella said that's all she could do. I Think they should had given us a discount instead saying sorry nothing we could do! In the middle of the phone calls Daniella said that the staff check all the tv before we check in but at the same time she said that she could send Somone there to check if every is connected. Why ? since she just said that they always check the TV before check in?

If I visit the area again, I would absolutely stay here again. The staff was excellent -- attentive and friendly. The location is prime and the price was reasonable. My room was nice and clean and just as expected. I can't say enough good things about my experience. Great free breakfast, too.

Comfortable king bed, very clean, loved the comfortable lobby with a bar and the rooftop bar was a wonderful view of the city. A short walk to the Marketplace area was a joy.

Didn't like having to valet park. Not something I am accustom to. Forget hairbrush and husband forget toothbrush. Now got to figure out how to get to my car or to do without for a night .

Excellent all around! Great staff, great location for everything downtown! Delicious free breakfast! Will be back for sure! Loved the two onsite bars as well as the Starbucks in the Lobby!

We had a wonderful stay at the Hyatt Downtown celebrating our 35th anniversary. Jordan went above and beyond to make sure our room was ready AND she had a bottle of wine, a sweet card, and glasses and wine opener for us. We had an early dinner reservation before a concert and wanted to get settled before heading out. Jordan made it happen! She was pleasant and so welcoming. This was our first time staying here, but it certainly won't be our last!

This hotel has got it together. Everything was done right, including valet service, the room was perfect for business travel, Breakfast was amazing and fresh, Close to everything. I'll be back to this one!

The room was dirty and curtains were broken so I couldn’t close them, lots of light coming in very early. I love the location of the hotel but the staff was rude and acted like I was lying when I told them about the issues with the room, and still charged me extra for an early check-in (one hour!), valet, random fees.

Very nice room , clean and perfect for our stay. Very nice hotel. nice staff, they were very professional.